Business excellence is one of the main goals of management. It could not be neglected and has to be improved all the time. The European Foundation for Quality Management model is one of the possible frameworks to promote business excellence. It is defined as a global not-for-profit membership foundation that is located in Brussels. There are more than 750 members from different European countries, and more than 180 excellence-related awards including the Belgian Quality Award, Italian Quality Award, and Wales Quality Award that are based on this model. Its goal is to promote the development of force that could be used for excellence in European business and help organizations make their improvement attempts.
There are three main issues in the model: people, process, and performance. Besides, eight crucial concepts make the model work which are the results orientation, customer focus, effective leadership, in-time management, people development and involvement, continuous learning and improvement, partnership development, and corporate social responsibility. Regarding these concepts, it is possible to say that business excellence helps to maximize people’s efforts, organize people’s work, create values, and develop the conditions for work. The EFQM model introduces the way that could be used by organizations to achieve a competitive advantage. There are nine main criteria according to which companies have to develop their activities and make decisions.
These are the leaders, who could shape the future, strategies where missions and visions are identified, people, who make everything work, partners and resources, processes and services, and the results achieved by customers, people, society, and business. In the end, the RADAR matrix is used to analyze the results, investigate and deploy the approaches, and make an assessment and review of the steps taken.