UMUC Haircuts Company: Business Processes

Subject: Company Analysis
Pages: 2
Words: 362
Reading time:
2 min
Study level: College

Introduction

The business process at UMUC haircuts needs to be improved. Customer and employee scheduling is the key business process that needs modification. This presentation explores two main areas:

  • How the proposed solution will boost the performance of UMUC Haircuts.
  • The most important considerations in the adoption of the new business process.

Process That Needs Improvement

Customer and Employee Scheduling needs to be improved. Information Technology has to be embraced. It will assist in making customer appointments and scheduling work processes.

Process That Needs Improvement

Proposed Solution and Major Components

Work Scheduling Software: It will be required to solve the IT problem facing

UMUC Haircuts: Telephone device will be required

Required Components:

  • The software will require other components before installation
  • Employees are also required to operate the software

Benefits and Risks

Benefits

  • Improvement of the customer and employee scheduling in the organization.
  • Effective management of time
  • Adequate time allocation for walk-in customers
  • Low cost of operations
  • It does not have data encryption capabilities

Risks

  • Provides data storage only.
  • Does not offer sufficient data processing capabilities.
  • Attracts a low rank.
  • Data will only be available to Myra and the employees.

Most Important IT Considerations

High Usability

  • The program will schedule customers’ appointments and employee work schedules.
  • It will integrate customers’ requests with the employees’ work schedules.

Low Maintainability

  • Limited maintenance is required.

High Scalability

  • Can accommodate the high demand
  • Can be easily adjusted
  • Both small and large organizations can use the software

High Extensibility

  • Multiple computers can be used
  • Easy to network several devices
  • May attract economies of scale

High Portability

  • The system can be moved easily
  • Can be installed on various devices
  • It is not bulky

High Data Quality

  • It offers reliability in terms of data
  • Improved quality of data is assured.
  • Data can be easily stored, analyzed, retrieved, and disseminated.

Conclusion

The old business process model is not effective for the UMUC Haircuts. Employee and customer scheduling requires a different model. For example, it is necessary to match employees’ time with customers’ appointments using the new model. It can assist in making an appointment with customers before formal meetings.