Introduction
The business process at UMUC haircuts needs to be improved. Customer and employee scheduling is the key business process that needs modification. This presentation explores two main areas:
- How the proposed solution will boost the performance of UMUC Haircuts.
- The most important considerations in the adoption of the new business process.
Process That Needs Improvement
Customer and Employee Scheduling needs to be improved. Information Technology has to be embraced. It will assist in making customer appointments and scheduling work processes.
Proposed Solution and Major Components
Work Scheduling Software: It will be required to solve the IT problem facing
UMUC Haircuts: Telephone device will be required
Required Components:
- The software will require other components before installation
- Employees are also required to operate the software
Benefits and Risks
Benefits
- Improvement of the customer and employee scheduling in the organization.
- Effective management of time
- Adequate time allocation for walk-in customers
- Low cost of operations
- It does not have data encryption capabilities
Risks
- Provides data storage only.
- Does not offer sufficient data processing capabilities.
- Attracts a low rank.
- Data will only be available to Myra and the employees.
Most Important IT Considerations
High Usability
- The program will schedule customers’ appointments and employee work schedules.
- It will integrate customers’ requests with the employees’ work schedules.
Low Maintainability
- Limited maintenance is required.
High Scalability
- Can accommodate the high demand
- Can be easily adjusted
- Both small and large organizations can use the software
High Extensibility
- Multiple computers can be used
- Easy to network several devices
- May attract economies of scale
High Portability
- The system can be moved easily
- Can be installed on various devices
- It is not bulky
High Data Quality
- It offers reliability in terms of data
- Improved quality of data is assured.
- Data can be easily stored, analyzed, retrieved, and disseminated.
Conclusion
The old business process model is not effective for the UMUC Haircuts. Employee and customer scheduling requires a different model. For example, it is necessary to match employees’ time with customers’ appointments using the new model. It can assist in making an appointment with customers before formal meetings.