Introduction
- The business process at UMUC haircuts needs to be improved.
- Customer and employee scheduling is the key business process that needs modification.
- This presentation explores two main areas:
- How the proposed solution will boost the performance of UMUC Haircuts.
- The most important considerations in the adoption of the new business process.
Process That Needs Improvement
- Customer and Employee Scheduling needs to be improved.
- Information Technology has to be embraced.
- It will assist in making customer appointments and scheduling work processes.
Proposed Solution and Major Components
Work Scheduling Software
- It will be required to solve the IT problem facing
UMUC Haircuts
- Telephone device will be required
Required Components
- The software will require other components before installation
- Employees are also required to operate the software
Benefits and Risks
Benefits
- Improvement of the customer and employee scheduling in the organization.
- Effective management of time
- Adequate time allocation for walk-in customers
- Low cost of operations
- It does not have data encryption capabilities
Risks
- Provides data storage only.
- Does not offer sufficient data processing capabilities.
- Attracts a low rank.
- Data will only be available to Myra and the employees.
Most Important It Considerations
High Usability
- The program will schedule customers’ appointments and employee work schedules.
- It will integrate customers’ requests with the employees’ work schedules.
Low Maintainability
- Limited maintenance is required.
Most Important It Considerations
High Scalability
- Can accommodate the high demand
- Can be easily adjusted
- Both small and large organizations can use the software
Most Important It Considerations
High Extensibility
- Multiple computers can be used
- Easy to network several devices
- May attract economies of scale
Most Important It Considerations
High Portability
- The system can be moved easily
- Can be installed on various devices
- It is not bulky
Most Important It Considerations
High Data Quality. It offers reliability in terms of data
- Improved quality of data is assured.
- Data can be easily stored, analyzed, retrieved, and disseminated.
Conclusion
- The old business process model is not effective for the UMUC Haircuts.
- Employee and customer scheduling requires a different model.
- For example, it is necessary to match employees’ time with customers’ appointments using the new model.
- It can assist in making an appointment with customers before formal meetings.