Managing for Quality and Performance Excellence


Recently, I have worked with a medium-scale software development firm. A few lapses in the work environment in such a firm allow one to know how he/she can set up a more successful business. Quality teamwork in such a firm is a notion that one feels is too good to be true; however, in reality, this is not such a far-fetched idea as one might think. Quality teamwork performance comes from a professional team of employees, which in its turn, is the result of a set of professional and personal traits an employer possesses. The approach “power the people, power the team” makes each employee work harder to succor his/her compatriot in the team.

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Specific steps could be used to improve the efficiency of one’s team. Firstly, as a team worker, one must choose people with comprehensive knowledge about the activity that would be performed; what is more, the employer has to consider whether there will be any friction between the employees chosen. As such, a team should be intelligently chosen. Secondly, one must aim at cohesion without any coercion. A team under pressure is less efficient by almost 30% due to the mental pressure and fear that their mind incorporates, and, as such, they are not able to concentrate on the problem and work at hand. One must pressurize workers but do not pressurize their ingenuity and beliefs. Thirdly, one must give greater autonomy to people.

This tends to bring out the best in every person resulting in a well-done job, better than expected. One must make sure to check out the “autonomous work” being done regularly so that one has an idea of how to drive the other employees in the right direction. Fourthly, it is necessary to hold them accountable for their work. If confrontation is not one’s cup of tea, there must be no autonomy given to the employees as it might have a reverse effect, in other words, there arises “either control or be controlled’ approach. Lastly, a leader should strive to inspire one’s workforce. An inspired workforce is ready to work on great ideas and would do their best on the tasks offered by the person who has inspired them. Thus, one needs to keep some inspirational words and ideas when the corresponding situation occurs.

Total Quality (TQ) techniques can also be used to improve team processes if the employer knows how to execute these in the project that the company is working on. The real principle behind the Total Quality process and techniques is simple. Another approach to consider is called “plan and improve”. If you can plan well, if you can execute what you have planned, it is highly unlikely that one’s work will ever suffer. It goes without saying that all plans cannot go as a set, so this is the time when a successful planner and experienced executive comes into play. The team should get support from a determined yet inspirational team leader all the time, who would not let any member bow down to any problem that might arise. Improvement, however, allows one to make the team strong and more resolute and unrelenting to root out failure and to ascend as an employee, one has to work for the benefit of all the team and to make the team proud to be part of the same goals.


Thus, the process of improvement and providing a smooth operation among the members of the team by the use of various techniques makes teamwork an environment, where the person who possesses the best qualities finds one’s success in the success of the whole team he/she is working with; the effective worker is constantly making sure that the team does not suffer because of any personal lapses and interests.