Performance Measurement: Quality Criterias

Baldridge criteria

There are several implications resulting from the use of Baldridge criteria in business operations management to address the challenges faced by e-commerce. The first implication to e-commerce organizations is that they have to learn bridge criteria and how it affects e-commerce in their organization. Secondly, the organization has to apply Baldridge criteria in assessing the overall performance and competitiveness of e-commerce in its operations. The results gathered from the assessment are used to improve the performance more so in areas that do not meet the required standards.

The bridge criterion is organized into seven dissimilar categories. E-commerce faces different challenges in each of these categories. The first challenge is gaining visionary leaders who can motivate and inspire the employees towards organizational success. The second challenge is managing customer and market knowledge to ensure customer needs and expectations are fulfilled. E-commerce also faces the challenge of strategy development and deployment. The organization also encounters challenges in ensuring employee training, well being, and satisfaction. Finally, it’s the objective of the organization to ensure that e-commerce helps the former attain the intended results.

ISO 9000 in UAE

For any business to remain competitive in the market it has to ensure that it offers quality products and services to its customers. The quality of the products and services can only be achieved by putting in place quality standards measures. ISO 9000 certification standards have been developed for different business areas. These standards have been introduced in different organizations throughout the world. The ISO 9000 certification was first introduced in a UAE based company in 1993 and since then more companies have implemented the standards and received the certification.

In the UAE firms that require to be certified have to undergo audits and routine maintenance to ensure that quality is maintained. This requirement seeks to ensure that products and services conform to the approved standards. The products that meet the approved standards have to be certified before consumption. The products undergo accreditation through approved laboratories that submit their reports to the standards authority. The standards authority is also mandated with the publication of technical requirements that organizations should meet before they are accredited.

House of the quality framework

Organizations use a house of the quality framework as a design tool for business operations management to address business challenges and improve the overall performance of the business. They use the house of the quality framework as a method of functional planning. The method is used to relate to the customer’s needs and expectations and how the business should satisfy these needs. The concept is used to create a clearer picture of the relationship between the manufacturing department and customer satisfaction which may not be easy for the employees to visualize.

The concept of the house of quality may be used to improve the performance of a business organization operating within the UAE. The house of quality framework communicates in a clear way what the customers want, how the product will satisfy their needs through its functional attributes, the connection between the customer’s needs and, the attributes of the product, and the rating of the product compared to others.

This helps the organization to set targets for the different organization functions in order to meet the customer’s needs. The framework helps the manufacturing department to summarize available data into a practical and usable form. It also helps the marketing function to summarize the customer’s needs and present them to the organization. The framework also helps the managers to discover and explore new opportunities. The house of quality helps the different departments within the organization to work together through proper communication hence improving the performance of the organization.