The quality of products and services produced by an organization depends on its quality management strategies. In this competitive world, quality is the only thing that can make an organization stand out from its competitors (Evans, 2007). The ability to use relevant quality management methods and tools to come up with superior products and services is what defines a successful organization.
Customer loyalty and satisfaction can only be achieved through quality management. There is no way an organization can survive without customer satisfaction and loyalty. The end product of quality management is an increase in productivity and revenues.
Quality management has become a vital component in the corporate world to an extent where companies are outsourcing for quality management services from local and national quality management organizations (Evans, 2007).
The National Quality Assurance USA (NQA) and Quality Management International (QMI) in Washington DC are examples of quality management organizations in the U.S that offer quality management services to companies. This paper will highlight the role of these organizations in helping companies in the improvement of quality management.
NQA and QMI are among the best quality management organizations in the United States that continue to play a big role in helping companies improve their quality management (Evans, 2007). Quality management organizations are supposed to ensure that their clients meet the certified international standards when it comes to the production of goods and services.
The organizations use the international standards of quality management to guide their clients towards improving their quality management. The organizations help their clients in implementing strategies and processes that are customer focused. It is important to note that quality management organizations do not control processes in a company but only offer support towards effective implementation of processes (Evans, 2007).
The quality management organizations help companies to realize the importance of quality management in customer satisfaction. The quality management organizations train the management and employees in companies on the various principles of quality management. The organizations offer strategic management services that are necessary in quality management.
The organizations help companies to come up with practical quality management strategies that help companies in achieving quality management goals (Evans, 2007). Quality management organizations design quality management systems and assessments which are meant to ensure that companies meet the required international quality standards in the production of goods and services.
Quality management organizations conduct industry and competitive analyses on behalf of their clients which are important when it comes to benchmarking and program evaluation (Evans, 2007). NQA and QMI conduct quality management audits in companies and make the necessary recommendations that are meant to improve quality management.
The two organizations conduct human capital assessment and quality management training for companies as a way of improving their quality management. The organizations conduct qualitative analyses to ensure that all the quality management decisions taken by companies are based on research findings (Evans, 2007). NQA and QMI help companies to cope with some of the organizational changes that may be brought about by quality management.
The organizations help companies to deal with operational challenges that may have an effect on the quality of their products and services. The organizations provide their clients with external objectivity that is very critical in quality management (Evans, 2007). NQA and QMI have been instrumental in leadership development that is an essential aspect of quality management.
Quality management organizations affect the quality performance of a company in a great way. Quality management organizations enhance customer satisfaction by ensuring that their clients produce quality products and services that meet international standards (Evans, 2007).
The training offered by quality management organizations improves the quality performance in companies because everyone becomes aware of their roles and responsibilities in the production of quality products and services. Employees in companies are able to work with a unity of purpose because of quality management organizations.
Quality management organizations ensure that all stakeholders are involved in finding solutions for all the quality issues within their company (Evans, 2007). The quality performance of a company is improved by quality management organizations because the abilities and opinions of all the stakeholders within the company are used in enhancing quality performance.
Quality management organizations come with continuous improvements strategies that are meant to enhance the quality performance of the company. The quality performance of a company cannot be improved without good decision making. Quality management organizations help their clients in conducting quality analyses to ensure that they come up with informed decisions regarding quality issues (Evans, 2007).
The National Quality Assurance USA and Quality Management International are examples of quality management organizations that have had a significant impact on the quality performance of many organizations in the U.S. The organizations help their clients in implementing quality management principles and methods meant to promote the production of quality products and services (Evans, 2007).
The quality management organizations conduct objective analysis and auditing of quality management systems and come up with recommendations that can help companies in attaining international standards when it comes to quality performance (Evans, 2007). Companies can only produce quality products and services through effective quality management.
Evans, J. (2007). Managing for quality and performance excellence. New York, NY: Cengage Learning.