When speaking about the critical success factors for a BPM project, I have to point out that each project is considered to be unique. So, let’s consider each factor in detail. Leadership is recognized to be one of the critical success factors. Generally, leadership combines numerous other meanings, including attention, support, psychological approaches, etc. However, one is to keep in mind that the most important constituent of leadership is time. Of course, this variable is of great importance, as each project requires a certain time frame.
The second critical success factor for a BMP project is recognized to be BPM experienced business project manager. While speaking about the experienced manager, one is to understand that I am talking about the leader of the team. In other words, a leader means a skilled person who is ready to make complex decisions and who is not afraid of responsibility. BPM experienced business project manager is, to be honest, competent and forward-looking. The leader’s beliefs, values, skills, and traits are to be obvious.
Linkage to organization strategy is the third critical success factor for a BMP project. While speaking about the strategy, one is to understand that the objectives of the company, as well as its strategies, are of primary importance. Organization strategy is based on the tactical solutions of the company.
The fourth critical success factor is process architecture. Simply speaking, this constituent includes the basic principles of a BMP project.
A structured approach to BPM implementation is the fifth factor. First of all, I would like to point out that this approach is based on organization strategy. Moreover, important behavioural aspects should also be considered, as the success of BPM implementation mostly depends upon these aspects.
People change management is the sixth factor, which is related to the responsibility of the employees. In other words, it depends upon the employees who execute the processes whether BPM implementation will be successful or no.
People and empowerment is the seventh factor, which is to be considered. Thus, the factor determines the role of people in the organization and the duties they are to perform.
The eighth critical success factor for a BMP project is project initiation and completion. This factor determines the success of further projects. In other words, some aspects of previous projects can be analyzed and used in new projects.
Sustainable performance is the ninth critical success factor. The main purpose of the factor is to define the efficiency and effectiveness of the process.
Realizing value seems to be the last factor. So, the importance of the project is defined.
When speaking about the absence of these factors, I would like to touch on the so-called potential consequences. So, without leadership, it would be impossible to create a high-quality project. The absence of leadership could cause a great deal of confusion, as there would be no opportunity to control the time of project performance, etc. The absence of experienced business project manager means serious contradictions in the work of the whole team, as there is no leader who must coordinate the employees’ actions. The absence of organization strategy could lead to idle time and uncertainty concerning the main purposes of the project.
Without process architecture, no fundamentals of BMP project are available; so, there is no project. The absence of a structured approach to BPM implementation means the failure of the project. So, you see that all factors are interdependent. Of course, it is difficult to imagine BPM implementation without such factors as people change management and people and empowerment. In simple words, if there are no employees who can perform certain tasks – there is no project. Still, if there is no project completion – there is no result. Finally, without realizing the value of the project, it is difficult to estimate the meaning and importance of the project. In other words, if there is no main goal, the importance of the project will be neglected.