The Role of Change Management in Organization

New Strategy

It is imperative to say that the new strategy that has been implemented mostly focuses on aspects that increase productivity. It needs to be said that this strategy has numerous advantages, but several problems have occurred during the process of implementation. It needs to be said that the future of the office is extremely dependent on the success of this approach. The most significant issue that was present in the organization is a serious lack of specialization that has led to numerous complications. One of the critical aspects that should be noted is that such changes are perceived as beneficial by-product managers because sales margin is increased.

The fact that the level of communication is increased is also quite important. Another significant aspect that should not be disregarded is that the approach has been incredibly successful, but numerous complications may occur that could lead to tremendous losses. It is essential that organizational goals are expected to be met, but the issue is that the whole process is much more complicated for workers and supervisors.

The development of relationships with other groups is vital, but the level of complexity does not seem to be reasonable. The assessment of employee’s skills is essential in most organizations, but some of the measures can be viewed as questionable, and the biggest issue is that it leads to increased levels of anxiety. A decrease in employee satisfaction is a significant problem that should be taken into account because it frequently leads to a reduction in the levels of performance, and most individuals are less motivated because they view their future with the organization as uncertain.

Organizational Objectives

It is imperative to say that the primary goal of the first change was to address the issues that were associated with a decrease in customer demand that occurred because of lack of specialization, and restructuring can be viewed as an efficient method in most cases. The management team has selected five professionals and decided to assign them to particular segments (Donnellon, Khanna, and Gifford 2182). The fact that each one was forced to focus on customers in one field is quite significant, and should not be disregarded. The key goal of the second change was to develop an assessment framework that would help to measure the skill levels of workers.

The management team wanted to make sure that employees meet the standards that are set, and perform tasks at an appropriate level. It needs to be said that an introduction of such processes was essential. However, the biggest problem is that necessary measures to minimize backlash were not taken.

Critique

Performance Management System

It needs to be said that this approach has several weak points that could have been avoided if the management team was careful during the decision-making process. One of the most significant factors that should be taken into account is that the changes that were introduced have led to dissatisfaction among workers. The biggest problem is that the process was not slow and steady, and most individuals need time to get accustomed to new processes. The most significant issue that is involved is that most employees have previously felt independent, and the situation has completely changed because they have to deal with assessments.

The management team should have collected and analyzed the opinions of workers on this subject. Such an approach may lead to depression, and job satisfaction is also reduced in most cases because individuals are under constant stress and pressure. This issue could have been avoided if employees were educated on this topic because it is quite evident that they perceive such changes only on a personal level.

Office Restructure

It needs to be said that several issues were introduced as a result of the restructure. One of the most significant issues that should be noted is that career aspects are limited, and it has an enormous impact on performance levels and motivation of employees. A slight increase in productivity is expected in such situations, but it is frequently followed by a dramatic decrease, and a range of other significant problems may also be introduced.

Another issue that should not be overlooked is that changes to communication were not liked by most customers. The issue is that the company has received the data that some clients needed the services that are more specialized. However, most were not satisfied with the changes that were made. The biggest problem is that an enormous percentage of customers view this approach as not efficient, and this situation is not acceptable in this industry. The most significant aspect that should not be disregarded is that trust and long-term relationships are of utmost importance, and any issues or mistakes may lead to a decrease in the satisfaction levels of clients.

Organizational Components

One of the most significant issues that should have been identified by the management team is that the new system does not address the critical issue that was present in the company. The biggest problem is that most employees prefer methods that are much more traditional and have conservative views because of the organizational structure that was established. Opinions and values also should not be overlooked in most cases. Relationships between different departments were of utmost importance, and workers were extremely motivated before the implementation of these changes. It is imperative to note that it was necessary to make sure that the transition is smooth.

It needs to be said that it was incredibly risky to make such dramatic changes because relationships that were developed in the workplace were essential. Individual skills also should have been taken into account. It is entirely possible that some workers are extremely talented in a particular area, and it should have been viewed as a significant advantage. Leadership should have been perceived as a core aspect, and a range of activities should have been considered to create an environment that supports changes. The style that is demonstrated in this case can be perceived as extremely efficient. However, the fact that he treats most employees as friends can be quite problematic because it reduces the level of respect, and workers are more likely to doubt some of the decisions that are made.

Organizational Design

It is extremely necessary to limit the influence of both internal and external factors that may lead to severe complications. Another significant aspect that should not be overlooked is that it is important to take necessary measures to limit the influence of possible risks to minimize any losses that may occur. It is quite evident that the evaluation system is incredibly problematic, and is in need of significant improvement. It needs to be said that both amounts of sales and feedback that is received should be considered during the process of implementation to get satisfactory results. An increase in vacation times also should be considered because it is extremely likely that most employees cannot deal with such amounts of work, and it leads to significant stress that affects the levels of performance.

It is imperative to make sure that an introduction of a job rotation policy is considered because possibilities that are available to the workers are currently limited. Another aspect that should not be disregarded is that it is likely that training needs analysis may be necessary to identify possible knowledge and performance gaps that are present in the organization. The identification of emerging technologies is one of the critical aspects that should be considered during the development of the organizational design. Also, it needs to be said that hybrid structure may be viewed as one of the options in this situation.

The possibility of the introduction of rewards for performance is another approach that needs to be reviewed in this particular case. It is imperative to say that it may increase the levels of cooperation quite significantly, and every employee would be determined to meet organizational goals. It is paramount to take necessary measures to make sure that employees have a better understanding of the role in the company and what benefits are associated with organizational growth.

Another significant factor that should not be overlooked is that flexibility is essential for most modern businesses, and it is important to take necessary measures to make sure that an environment that supports changes is present in the organization. It needs to be said that new technologies are introduced extremely often, and the fact that some of them may be disruptive should not be overlooked. It is paramount to note that it is understandable that some issues may occur after the implementation of the new approach, but the whole process is slow and steady, and it is necessary to address the problems that appear.

Monitoring and evaluations at each stage may be used to make sure that everything is going according to schedule. Testing is an essential phase that needs to be focused on, and it is extremely useful in most situations. Another issue that should not be disregarded is that tension among employees has been introduced after the introduction of the KAT team. It should be noted that their opinions were mostly not considered during the decision-making process, and they felt excluded. It needs to be said that such an approach cannot be efficient because it is evident that it leads to several issues that are related to encouragement.

Another significant aspect that needs to be considered is that it is imperative to make slight changes to leadership style because it is in need of improvement. In conclusion, it needs to be said that an increase in the levels of customer dissatisfaction should have been expected. It is a significant issue that should not be disregarded by companies that operate in this sector because it is imperative to take all the necessary measures to make sure that clients are retained. The fact that most operations become much more complicated is significant because it has led to several issues that should not be overlooked.

Works Cited

Donnellon, Anne, Tarun Khanna, and Dun Gifford. Campbell and Bailyn’s Boston Office: Managing the Reorganization. Watertown, MA: Harvard Business Publishing, 2008. Print.