To ensure effective decision-making in the case of grievance and disciplinary procedures, one cannot underestimate the significance of a manager. In the first place, the manager has to ensure that the actions and employees comply with the company’s Code of Conduct and legislation. Alternatively, in the case of grievance, the manager has to be able to play the role of the investigator and find a potential source of the problem. Using this approach will help the manager maintain trusting relationships with the workforce and minimize the occurrence of similar issues in the future. In the case of a disciplinary complaint, the manager has to be able to determine the impact of this matter on the organizational performance and discover it from a strategic perspective.
Apart from these roles, a manager has to contribute to HR practices and maintain trusting relationships within the company. Based on the aspects depicted above, one of the major skills is flexibility, as a manager has to be able to adapt to changes. Simultaneously, the managers have to have well-developed critical thinking and problem-solving skills, as these characteristics will help them develop unbiased opinions and solutions to difficult situations. Being responsible and having the desire to learn can also be discovered as the essential skills of the manager. Overall, it could be said that a manager has to pay equal attention to the development of the described competencies, as their combination will help him adapt to the constantly changing environment.