Organizational Behavior: Ethics Program and Conflict Management

Subject: Business Ethics
Pages: 3
Words: 578
Reading time:
3 min
Study level: School


The ethics program helps the import and export company to stipulate strict moral norms and ethical principles for employees and the management. In export/import organization, functions that ethics perform are:

  1. helping develop and periodically reviewing ethical philosophy;
  2. coordinating ethics training proposing policies relating to ethics;
  3. responding in a timely manner to ethical issues and conflicts that are brought to the management by a members of the professional staff.

Main Text

My organization uses the direct management which helps it to solve all conflicts and problems in timely manner. These issues are based on and are parallel to some of the ethical principles accepted by all international companies. They include moral principles of the profession, alternative solutions and conflict resolution issues that are within the ethical philosophy or ethical policies that the import/export organization has set in conjunction with its ethical principles. Thus, ethics facilitates the solution to an ethical issue and conflicts without referring the matter to an employees or group outside the organization. The existing ethics program motivates employees to meet general moral standards and principles. This program is followed by all individuals from top management to the employees. It is very important, however, if these employees value and follow ethical principles of the organization the person will be paid and appraised for his actions. It is just as important to know the society and its needs as it is to know the organization’s capabilities. Someone within the organization must work with the society and partners to become familiar with the community needs, or the company must establish some type of internal committee or board to study community problems (Kotler and Lee 2004).

The appeal approach is solving conflicts is also a part of ethical program. It implies that the organization’s main task is to help employees to keep their ace and meet moral and ethical principles they value. In such situation, the committee is composed of employees from the organization and various representatives of community organizations. Once both organization capabilities and community needs are established, then some form of ethical procedure is established for determining the best solution. Ethics program motivates employees to meet the highest standards and respond effectively to all conflict situations occur during a working day. Once a program has been made it is carefully monitored; this involves both review and control of ethical principles and norms. Proper monitoring enhances the positive image of the import/export organization.

In many conflict situations ethical principles become a guide for conflict resolutions and decision-making. Feedback and follow-up ensure that the decision is executed within time and principles of ethics. The well-managed organization of today should make every effort to meet its obligations to people. To help them with this, the import/export company has written objectives and policies in this area. In spite of this, ethical objectives and goals exist in an area that is not always easy to assess and independently appraise. Just because it is not easy is no excuse for not trying to do something constructive about it (Kotler and Lee 2004).


In sum, ethics program and stipulated moral norms help the organization to motivate and inspire employees, support them and control performance. To gain control in the area of ethics and to make certain that ethical objectives are actually being met, the import/export organization has started using an ethical audit to measure, monitor, and evaluate the contributions that the organization is making to society and stakeholders.


Kotler, Ph., Lee, N. (2004). Corporate Social Responsibility: Doing the Most Good for Your Company and Your Cause. Wiley; 1 edition.