Organizational, Process, Performer Quality Levels

Introduction

To retain its position in its target market and remain competitive, a company must ensure quality at three key levels, i.e., the organizational level, the process level, and the performer level (Roudias, 2015). Furthermore, a firm must be ready to avoid imminent threats to the quality of its product posed by external factors. For this reason, a coherent quality assurance framework based on compliance with rigid quality standards, promotion of responsibility, and consistent communication must be created.

Role of Management in Quality Assurance

A project aimed at improving the quality of end products is going to be introduced into the context of a local hospital. Its staff, customers, suppliers, and the local community, as well as the global one, can be deemed as the key stakeholders. The staff will be involved in the project directly by engaging in a learning process aimed at introducing them to the philosophy of continuous improvement. Customers are regarded as the target customers who will receive the services, whereas the local and global communities are viewed as target demographics in a more general sense. The specified participants will provide feedback that will be taken into account when modeling the organization’s services. Building relationships with suppliers and other business partners is also essential since the quality of services will hinge on the efficacy of cooperation between the firm and its business partners. Suppliers, therefore, will help make the process of service delivery faster and more efficient. Furthermore, they will provide the tools and devices that will be used for diagnosis, treatment, control, and data management (Brinkkemper & Jansen, 2016).

The staff members will be provided with the training required to manage new data more efficiently, engage in interdisciplinary communication, and acquire new knowledge and skills. For this purpose, simulations will be used. As a result, a deep understanding of what quality results imply will be facilitated.

Quality Performance Communication Plan

Several types of reports will be utilized to implement a communication plan aimed at introducing the principles of quality to the employees. A combination of analytical and information reports will be submitted on a daily basis to determine the course of the firm’s development, outline key accomplishments, and locate the areas that require further improvements. Research reports will also be included at some of the stages of the plan implementation to test the efficacy of newly designed approaches toward quality management (Roudias, 2015).

To ensure a rapid increase in the quality of services, the hospital managers will have to build a quality assurance team. The members thereof will control the efficacy of provided services, the speed of data processing, and the feedback received from customers. Communication processes will take place every day to enhance the efficacy of the feedback system and identify key issues that buyers may have when using the organizations’ services and products (Brinkkemper & Jansen, 2016).

As a step that will become a closure for the project, one will need to consider a detailed analysis of essential changes. Furthermore, the implications of the observed alterations for the company and local communities will need to be stated. As a result, essential information for improving the quality of the firm’s services in the future will be obtained. The specified change will allow for continuous improvement of final products and, thus, a steep rise in the number of loyal customers.

References

Brinkkemper, S., & Jansen, S. (2016). Collaboration in outsourcing: A journey to quality (technology, work and globalization). New York, NY: Springer.

Roudias, J. (2015). Mastering principles and practices in PMBOK, Prince 2, and Scrum: Using essential project management methods to deliver effective and efficient projects. New York, NY: FT Press.