Ford Motor Company’s Quality Consultancy

Subject: Company Analysis
Pages: 13
Words: 3640
Reading time:
14 min
Study level: Bachelor

Ford Motor Company assembles and markets utility vehicles, ford trucks, and Lincoln luxury vehicles. Further, the corporation designs and distributes car parts and accessories globally. Ford also comprises of Ford Credit sector, which operates on financing and leasing activities. Thus, ford offers a wide variety of automotive financing products to various dealers across the globe. Fords unique operations have led to the maintenance of its custom and traditions of operations, hence high-performance work. As such, the company has been in a position to maintain high productivity and support technological innovation and is ranked the fifth-biggest player in the global automobile market (Lambert et al., 2018). Missions and visions of Ford Motor Company are the core values in emphasizing teamwork and excellence. Therefore, the firm characteristics and mode of operations align with its culture, duty and vision, and nature of business for an effective operational system.

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Ford Motor Company stresses excellence in its programs to support innovation. Improvising current technology allows learning new ideas and skills, pushing for high performance. In order to study and implement new technologies, Ford Company has training programs to support individuals who will later contribute to advancements (Lambert et al., 2018). Additionally, Ford has supportive and motivational programs that encourage their employees to learn, adjust, improve and contribute ideas to organizational development. The various characteristics include; first is fostering functional and technical experience. Therefore innovation creates a base towards realizing broad categories of ideas and strategies to improve thus remain competitive in the industry. The second is working as a team. Concerning togetherness; Ford Company has a teamwork plan called One Ford Plan (Lambert et al., 2018). This is vital in emphasizing the need to collaborate towards achieving the company’s organization’s cultural activities and growth priorities. This plan entails employees’ participation in raising and contributing ideas that may enable development.

Employee’s contribution allows Ford Company to pinpoint solid and weak areas hence developing a strategy that will allow adjustments. Ford’s organizational culture has a priority of facilitating teamwork and combined knowledge and skills development. This creates mutual benefit in the company whereby workers can identify an economic gap that may cut revenue flow.

Role model values in Ford Company is a norm that represents the successful integration of ideas and strategic development. These morals are essential in building the firms’ integrity and positive employee behaviors. For example, each worker is committed in their sector for the well-being of the company development and personal benefit. Personal responsibility allows Ford to concentrate on other generative ideas rather than monitoring employees. Therefore Ford operations tend to improve significantly and efficiently. For instance, Ford’s values such as safety, equality, and sustainability are vital in the daily running of the company. Emulating these standards creates a sense of improvement and performance since the staff feels acceptable in the working environment (Sarman and Soediantono, 2022).

Moreover, Ford Company is characterized by delivering services and positive results. The firm’s culture depicts that the success of Ford Company starts with customer satisfaction and achieving business goals. Thus, the corporation has to be responsible and accountable for every operation done. If positive results and client satisfaction are met, Ford Company will be able to maximize its financial performance. Meeting such an achievement creates motivation among employees to attain higher customer and stakeholder’s satisfaction. Through results delivery, Ford has remained significant in the industry while also gaining wide acceptability globally.

Regional geographic divisions are significant in the strategic operations of Ford Company. In the case of Ford, the main geographic divisions are America, Europe, the Middle East, Africa, and the Asia Pacific. These structural parts enable ease of integration of business strategies. Additionally, it helps cover all markets across the globe hence increasing its customer base. Ford Company has international functional groups representing specific business functions hence the efficient acts. Operating in various sectors aids in ease of implementing integrated policies and strategies. Consequently, Ford can meet market demands, deliver quality products and remain competitive in the industry.

Ford Motor Company aims to expand its global markets through product planning, product development, and branding. The firm is equipped with advanced technology to help determine areas and products that require improvement. Therefore, Ford organizational culture and characteristics play a key role in supporting unity and teamwork. This further creates a unique plan different from others hence remaining competitive in product and customer satisfaction. Ford has been able to address its issues and pinpoint weak areas through diversification. An efficient problem-solving program is generated to ensure its market operations and strategy are implemented for a specific achievement. Therefore, Ford’s operations depict how well it has been able to identify its potential and uniqueness from others.

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Process of Acquiring Quality Standards and Its Impact to the Company

The various strategic procedures ensure Ford can gauge operation models to impact positively. Ford Company operations and its impacts have been achieved through various methods. First, setting quality standards such as associations with the government, regulatory agencies, and industry associations. For instance, government regulatory bodies and functional groups promote effectiveness. Second, a decision on the quality standards to focus on to ensure vision and mission are met. This includes the availability of services such as the distribution of resources. There are branches across the globe in relation to Ford Company, thereby ease of operations. Additionally, client experience is another sector to focus on while determining standards. Where customer requirements are met, Ford experiences turnout’s hence high revenues. Therefore, a decision on quality is essential in deciding how the company will be efficient.

The fourth process is creating an operational method that delivers quality to the intended users. For example, having modern quality control services are essential to design a quality standard. Acquisition of technological equipment aid in customer satisfaction. Therefore, a good operational process improves work consistency for the company’s benefit. For Ford to succeed in its operations, it includes starting with critical arrangements. Customer priorities are the most crucial since the organization aims at delivering quality services. Fifth, reviewing the results of quality standards is vital in designing and achieving targets. Results such as technological equipment, customer relationship, and management need revising to ensure they meet the requirements of the standards needed in the company’s operations. Regular review guarantees Ford Company is meeting its quality standard. Collecting information is essential in reviewing weak sectors, thus putting more effort into reconstructing. Therefore, it is important to determine the wellness of operations which will aid in gauging various sectors.

After reviewing operations and acquiring feedback, the company can make changes. Subsequently meeting quality standards, Ford Company further aims to improve by opening more operating fields. Additionally, making changes also creates an opportunity to determine the adoption of technological advancements. Quality standard generates various impacts on the business’s managerial processes. The enterprise advances its profile and increases businesses overseas. Ford Company has elevated its operating environment internationally and increased by meeting standard requirements. Furthermore, high-end products aid in the exploitation of new markets and clients. Exploitation begins with customer satisfaction who in return ensures more revenue is generated. Ford Company can differentiate its business from its competitors through product differentiation. Conclusion: there is greater consistency in the quality of services, thus reducing costly errors. Quality standards lead to greater efficiency whereby competent individuals run the company. Further, standards create a better understanding of customers’ need, thus creating a good relationship. The corporation can adhere to rules and regulations since standards define the various requirements to be met. Better communication among various sectors since standards ensure equality in treating employees. Every worker is appreciated while expressing their rights in terms. Ford Company has maintained its reputation due to a lack of complaints from internal workers and management.

ISO standards focus on the quality of organization rather than quality management of products and services. Therefore, Ford Company operating under ISO standards depict that its management is well qualified and operates efficiently. These ideals positively impact recommendations for achieving long-term and sustained success. Despite customer satisfaction, morals helped Ford Company merge with other interested parties. Evidence-based decision-making is met since the company examines various information’s thoroughly before concluding. Shareholders and managers can interchange their proposals before making a final decision that may impact employees. These decisions have a significant role in determining how certain criteria will be applied in the firm. Furthermore, standards supports Ford Company attain leaders who are committed to setting goals and help other staff in realizing their effectiveness. Leaders lead by example, especially to junior workers in new operational sectors.

Ford Motor Company has been able to implement quality standards. Despite competition from other firms, Ford offers customer satisfaction and shows great operating potential. Therefore, to discover such pros, all aspects of operations should be highlighted to ensure the business can determine the best outcome hence gaining high revenues. Additionally, the corporation is in a position to identify ideal approaches that will yield positive results. Ford Company has met quality operational standards, created a good reputation, and delivered high products, thus attracting customers. It is important to acquire quality standards since they contribute to growth.

Development of Ford Company’s Sustainable and Quality Products

Ford Company operates globally in more than 100 countries. Therefore, the corporation has clear policies and procedures for improving performance, creating value, and addressing various economic, environmental, and social challenges. Ethics creates a foundation of all its business activities by performing various strategies within a specified limit. The method of governance helps to manage business processes and aspects of foundation across the industry. Sustainability in Ford Company reflects on the changing world, consumer trends, and individuals’ fit. It is similarly aimed at expanding services in the automotive and mobility industry (Yadav et al., 2020). Effectiveness also revolves around the need to address the rapid growth of cities, congestion, and climate changes. Future transportation programs must be prioritized by determining solutions in terms of advanced technology and delivering improved fuel economy and emissions. Therefore, sustainability has to be part of every key decision and process undertaken to ensure the intended program has been met. Several strategies have been implemented to develop valid and quality products while minimizing negative effects.

Ford Motor Company is changing how its products are made by creating high-quality vehicles responsibly and acceptably. This includes minimizing incurred expenses in manufacturing a vehicle and increasing profits within a shorter time. Additionally, altering how individuals move is a sustainable and quality production process. Creating smart vehicles is essential in the fast-changing environment. Improve on ease of accessing vehicles and ensure clean journey for everyone. This is based on a long-term vision of Ford to improvise on its vehicle industry. Attaining quality products aligns with the way individuals work. Ford can attain sustainable and quality products if it involves every member (Ajmal et al., 2018). Empowering decisions made at the lowest level and ensuring that team members possess skills is required for future intervention. Additionally, there should be an all-inclusive culture where everyone can raise their voices and be heard; hence all supporting Ford workers will feel appreciated. Flexibility also ensures quality products since the necessary tools and techniques are provided. Availability of technology provides the urge to operate and discover future solutions.

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Furthermore, sustainability can be developed if Ford Company changes lives for the better. The business intends to have a positive influence in the future. This can be achieved by lowering vehicle prices, customer relations, and experience. Strengthening the supply chain builds trust since they deliver products globally. Regarding climate sustainability, Ford aims at reducing vehicle emissions by offering alternative solutions. For example, electric vehicles can reduce harmful gases to the environment. Since its Board of Directors (BOD), sustainability in governance is guided under the One Ford plan.

This ensures that Ford acts responsibly in the interest of their customers. BOD is responsible for reviewing sustainability issues and how such matters may affect the running of an organization (Ajmal et al., 2018). They are responsible for coordinating Ford Company activities globally and advising on options that may be adopted to maximize revenue and minimize cost. Ford has proved its sustainability in the environment by its survival during the Covid-19 pandemic. Numerous businesses closed operation due to poor management and lack of quality products to satisfy customers. However, strategic governance and maintenance of quality products have enabled Ford to remain significant and competitive in the industry. Hence, the company has transformed according to the prevailing conditions to meet its targets.

Therefore, Ford Company has been able to meet sustainability and quality products by integrating various strategies. These factors prove to have a positive impact on the current and future operations of the corporation. Changing products can be improvised by partnering with other industries to promote every individual’s wellness across the globe. A collaboration aids Ford in innovating on strategies that will discourage environmental pollution. Identifying risks associated with a certain product help to modify a process to achieve sustainability and ensure specific and recommended features are met (Maulina and Raharja, 2018). Data management assists in supporting a planning system that will aid in exchanging information across the various manufacturing processes. Quality products align with the demand of service and the nature of customers’ satisfaction. An increase in demand helped Ford develop an improvised manufacturing program for customer satisfaction. Customer feedback and complaints enhance sustainability by revising its product hence meeting the required standards. Therefore, Ford remains significant in operations since it has developed sustainability and quality services and products.

Challenges Facing Operations and Quality Management

Challenges facing Operation Manager

Operations managers play a massive role in stabilizing organizational policies and procedures across various sectors. They are responsible for overseeing the department’s financial planning process and technology adoption. Additionally, they integrate sustainability practices by creating long-term relations with customers and shareholders. However, operations managers face multiple challenges in the firm (Bures et al., 2018). Ford Company operates globally, and its operational manager faces a challenge in promoting effective communication. Consistency and effectiveness within various branches are difficult. The operational manager is responsible for facilitating effective communication between internal and external stakeholders. Communication is important since it is responsible for determining effective operations and demand. Balancing these communications poses a major challenge to operation managers. Cost management is another challenge in the company. For instance, after massive interference of Covid-19, operation managers are responsible for overseeing skills and responsibilities required to recover. They face a challenge in thinking about what other sectors entail to maintain equity in production.

Managers are accountable for transforming various positions into digital operations. Regarding this, a person might be performing well in a certain sector, yet there has to be a machine. Therefore, an operating manager faces a challenge in determining whether it is suitable to replace the individual with the machine. Moreover, operational managers have a challenge in understanding all technological aspects (Fraga-Lamas and Fernández-Caramés, 2019). Managers need to fully understand the key features and technical parameters to calculate return on investments hence delivering an opinion. Incorporating all these aspects, among other issues, there is still negative challenges. Despite Ford Company engaging in automotive activities for decades, various sectors need to be updated. Operational managers need to review such areas, thus imposing a challenge regularly. Managers have a major dilemma of maintaining customer satisfaction. They are accountable for investigating complaints, handling returns, and responding to concerns regarding the customer. It might be difficult to attend to every client, thereby creating complications in the industry. Providing consistent, reliable, and fast customer is the base in creating trade trust.

Internal conflicts among employees and other departments are unavoidable to operation managers. It is their duty to de-escalate conflicts and act as guidance towards cooperation. Further, they need to direct everyone to reach an amicable conclusion whereby all parties agree. Conflicts among members may lead to poor productivity hence affecting the efficiency of the organization. Operation managers have difficulty maintaining order without biasness. Thus, these challenges leave operating managers under pressure to deliver outstanding results beneficial to the company (Bures et al., 2018). The business must oversee operational strategies that will aid these managers in performing duties. Clear policies and procedures enable efficient and effective decision-making to evade prejudice. Additionally, the company can implement advanced planning and scheduling to avoid challenges that may hinder the production and operations of Ford Company for the well-being of the automotive industry.

Challenges of Quality Manager

Quality managers are responsible for supervising production process and meeting a certain threshold of acceptability. They are also accountable for inspecting the manufacturing procedure at various stages. Administrators improve efficiency and effectiveness to reduce waste, especially in production and manufacturing. Additionally, the quality manager has to train employees and make them accountable for their quality standards. These functions also pose various challenges making it difficult to implement theories that add value to an organization. The problems include; excess documentation that may hinder operations (Bures et al., 2018). Certification may have complex procedures for quality managers, making it difficult to implement all approaches. The corporation may require all its processes and policies to be documented. This poses a challenge in retrieving information after a long time by quality managers. There might be poor or lack of enough communication in the management process. Concerning time, the supervision system comprises quality directors hence involving less intervention. Quality administrators face a challenge in making decisions that affect a company’s operations. It takes a competent leader to make a excellent decision in the system.

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Quality managers may not have enough motivation since the quality management system may not comprise numerous individuals. Isolating work in a single department might lead to poor decision-making, hence poor results in the company’s operations. The manager might be allocated fewer resources and time required to make reliable decisions. Therefore, the lack of a certain skill and technology may affect Ford Company’s future strategies in terms of quality of operations (Bures et al., 2018). Quality management is a critical issue that needs attention since poor management may lead to a negative decision. To avoid posing a burden to a single manager, stakeholders need to improvise on a quality management system. Adopting technological storage facilities is essential in anticipating quality management issues. The key to creating an effective and efficient working environment is ensuring the management is flexible in solutions.

Recommendations to Overcome Challenges

Both managers face extreme challenges that may undermine their performance and actions. Operational and quality manager challenges might be avoided if specific strategies are implemented. Recommendations include; communicating effectively with employees. This includes good communication skills since they play a vital role success of teamwork. Managers should listen to others and make strategic decisions by engaging everyone. Additionally, confronting performance problems creates a conducive working environment in the current and future state (Utomo et al., 2022). A positive enactment is essential to ensure the automotive company remains competitive despite facing a dynamic environment. When hiring employees, making the right decision helps determine competent individuals suitable for a certain task. Managers are responsible for choosing the right person who can be trusted in undertaking business operations. For instance, when expanding the firm, both managers of Ford Company are responsible for hiring workers. Employee retention is vital to safeguard a company’s experiences by providing them with rewards and bonuses.

Quality and operating managers need to plan intelligently and strategically to overcome leadership challenges. Concerning this idea, the company should not depend on a single proposal. There has to be a backup strategy to ensure business operations continue as prearranged. Having a holdup blueprint saves managers the burden of time-wasting in making other decisions. For example, if Ford Company plans to acquire a specific technology, there has to be another way an intended objective will be met. The administrator has the quality of extracting the best performance from team members. Employees need managerial appreciation for motivation hence work to achieve the mission and vision of the company. Time management is essential in overcoming executive challenges in a business. Both managers should evaluate a project or proposal to understand how long it will take to achieve the plan. For instance, current technological changes require ease of learning and implementation since they change occasionally (Li et al., 2018). Further, fostering a healthy enterprise culture is important to avoid the complication of setting new standards. Ford Motor Company needs to merge its mission, vision, values, and goals to create a corporation culture.

These recommendations allow managers to create a conducive operating environment with minimal interventions. Recommendations can be met by acquiring a modern quality management system that involves following practices for customer satisfaction. Quality management system incorporates schemes such as market delivery programs, product inspection, and raw material sourcing process, among other plans. These schemes will demonstrate the ability of Ford Company to consistently provide products and services that meet customer and regulatory standards (Mahlaha et al., 2020). Assuring customers about quality products is essential in industry development and specialization. Further, there is ease deriving a solution to a problem through timely and informed decisions. Accurate data creates reliability to relevant stakeholders who might be willing to have a company’s ownership through purchasing shares. Therefore, managers have the duty to create an operating environment that will accommodate all recommendations for future operations. Prioritizing a company’s culture enables managers to positively or negatively oversee operations, hence making a decision.

In summary, Ford Company has remained significant in the industry since it has been able to incorporate all strategies efficiently. Managers have laid out the procedure to be followed in acquiring quality standards that are beneficial to the company. Furthermore, stakeholders of Ford Motor Company have developed sustainability and quality products globally hence gaining a wide range of acceptability among its customers. Managers are in the frontline in determining operations and policies to be carried out for the company’s well-being. Acquiring technology is vital since the current world is based on automated machines.

Reference List

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Fraga-Lamas, P., & Fernandez-Carames, T. M. (2019). A review on blockchain technologies for an advanced and cyber-resilient automotive industry. IEEE Access, 7, 17578–17598.

Lambert, C.K., Theis, J.R. and Cavataio, G. (2018). LNT catalysis at Ford Motor Company–A case history. In NOx Trap Catalysts and Technologies (pp. 467-489).

Li, Z., Wang, W., Liu, G., Liu, L., He, J., & Huang, G. (2018). Toward open manufacturing. Industrial Management & Data Systems, 118(1), 303–320.

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Utomo, S., Sutrisno, J., Sinulingga, G., & Dachi, A. (2022). Achieving MSMEs business performances by innovation and value chain through competitive advantages. Linguistics and Culture Review, 6, 674–685.

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