In a situation where one person becomes an instigator of a conflict and affects other people on the team, the project manager can try to resolve this issue by communicating his or her concerns. Thus, speaking with the team members and the instigator and addressing their behavior may be the most effective way of dealing with this issue.
First of all, it is possible that this person may have some ideas that may be beneficial for the project. One should determine the reasons behind the instigator’s disinterest. Moreover, the person may possess some knowledge on the topic or provide some interesting information.
Secondly, one should let this individual know that his or her behavior was inappropriate for the meeting. Making it known that the project manager expects a particular type of behavior may encourage the team member to be more serious and concentrate on the task. Finally, being open and straightforward is essential for this kind of conversation. All members should be allowed to share their thoughts on the project as it is a team effort. Possibly, giving them more tasks or responsibilities can interest people and make them motivated.
Dear [Team Member],
I am writing to inquire about the last all-team meeting. I would like to get some feedback on it. Is there any information in particular that you want to share about this project? Your opinion is vital to the success of the team. Which aspects of the project are operating well and which – not so well? I noticed that you were not participating in the discussion as actively as other employees, so it gave me an idea that some parts of the project were not as engaging to you as they were to others. Maybe you can share some new thoughts that will help to improve the process of our operations.
I look forward to hearing from you.