The Penang Mutiara Restaurant Operations Management


In a business environment, sustainability is affected by forces in the market, decision science, corporate structure, and real financial management in the short and long term. Therefore, a business organization must put in place stringent measures and strategies aimed and monitoring expansionary modules within feasible levels. Specifically, this paper dwells on quantitative analysis of quality and sustainability aspects as related to the Penang Mutiara Restaurant. The treatise reviews the appropriateness of the operations management strategies and any change which can be adopted. In addition, the treatise explains the significance of quality, speed, cost, and flexibility and their impact on external customers.

Appropriateness of the hotel’s operations management strategy

Penang Mutiara is a fundamental example of a business that has continued to embrace quality operations management model that supports communicational culture, efficiency, and optimal resource use in its service delivery to customers. As a five star hotel operating in the sensitive industry, the decision-makers in the establishment have rationalized the service delivery processes as a prerequisite for managing operational costs, rather than simply introducing cheap rooms or menus. Every operational decision revolves around quality assurance and creativity. Besides, the risk proportions before are thoroughly verified before informed decisions are made. This procedure is necessary for monitoring decision science, distribution of risk elements, and forecasting future swings in the restaurant industry market.

Through the setting of performance targets for the staff members, the professional hotel attendees always strive and work harder to satisfy the needs of ever-growing demands from their customers. Besides, the topological structure of Penang Mutiara consists of communication and operations management systems, which help in determining efficient performance and optimal resource use. The continuum of increasing the value of quality in operation of the hotel’s human resources lies in constant training and motivation.

It is apparent that Penang Mutiara has efficient knowledge and experience in the uniqueness of products and services, in terms of their requirement, in order to produce high quality products in its operations system. The variables are connected at central point by strategic planning which encompasses costing, speed, quality, flexibility, and dependability to create a smooth continuous operation tracking model that operates like computer from one segment to another. As a result, most of the clients are frequent visitors who are attracted by these unique services.

Possible changes in the strategy

As indicated in the sustainability strategy at Penang Mutiara Hotel, it is apparent that company structure, operations management, and efficiency of the work force determine sustainability of a business. Besides, the ability to customize products and offer competitive but high quality services determine profitability in the short and long run. However, the hotel could invest further on technology as most of its services are dependent on technology.

Besides, technology will work alongside labour efficiency strategy to create an all round, relevant, and practical customer management system. The Penang Mutiara Hotel should introduce a micro auditing unit for internal decision making rather than depending on macro market environment. To enrich artistic managerial talents, a balance in the factors of production comes in handy to not only magnify the margins of success, but also to ensure a smooth transition of an idea or an event. Besides, to avoid an imminent failure, it is vital for the operations management system at the hotel to focus on a defined edge in balancing the labour and operation costs.

Quality operations management system is inclusive of the scientific aspects such as technical process of understanding the operations involved in operations formulation, their application, and evaluation criteria. Despite having this efficient operations management system, the hotel has not fully established a mechanism for monitoring progress at micro level and depends on macro auditing in decision making. Therefore, it is necessary to review certain element of the operations strategy.

Impact of quality, speed, flexibility, and cost on external consumers

Through implementation of the strategic operations management elements such as speed, cost, flexibility, and quality, the Penang Mutiara Hotel is set to immediately and substantially gain from the reliability aspect as compared to its competitors. Since clients will be able to receive quality, affordable, and flexible services within a shorter time, the Penang Mutiara Hotel stands to gain from customer satisfaction and referrals. The hotel is geared to reap maximum benefits from economies of scale due to increased capacity as more customers respond to the referrals.

Internal benefits of the performance objectives

The element of cost in the Penang Mutiara Hotel’s operations strategy will ensure efficiency in the use of resources to serve the needs of customers. On the other hand, the element of flexibility will make the internal business environment for the hotel sustainable since establishment will be flexible to the changes in the supply and demand of the production factors. The element of speed is directly related to the output of each employee in the hotel. In addition, quality in service delivery among the employees will ensure profit maximization and business growth.


Penang Mutiara is a fundamental example of a business that has continued to embrace quality operations management model that supports communicational culture, efficiency, and optimal resource use in it service delivery to customers. The hotel should invest more in technology and internal audit system to sustain its current operations management strategy.