A well-designed workplace environment is an essential part of a quality work process. This paper presents an analysis of several work environment factors in a cleaning service company. The first vital parameters for creating a quality work environment are cultural competence and sensitivity. Cultural competence refers to an organization’s collective knowledge and understanding of different cultures and perspectives (Na-nan et al., 2017). Cultural competence consists of several different aspects, one of which is sensitivity. This component refers to a person’s ability to understand and appreciate cultural differences. In the company I am analyzing, these parameters are maintained: a common calendar of holidays for employees from different cultures is established. Moreover, weekly affinity groups are held to help employees learn more about each other cultural backgrounds.
Another critical parameter understands the different backgrounds of employees: academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnicity. This understanding can manifest itself in different ways and may involve different actions on the part of management. For example, understanding an employee’s academic background means that the company is aware of their academic background and gives them the job for which they are best qualified. Understanding the socioeconomic background means providing the employee with the level of social support and remuneration they need based on their socioeconomic situation. In addition, understanding employees’ gender identity and sexual orientation is significant. This means that the company does not use discriminatory rhetoric towards sexual minority employees, which helps maintain a comfortable workplace climate for all employees. Finally, understanding the ethical background implies that the company acts according to ethical principles that are acceptable to each employee individually and the team as a whole.
Na-nan, K., Chaiprasit, K. and Pukkeeree, P. (2017). Influences of workplace environment factors on employees’ training transfer. Industrial and Commercial Training, 49(6), 303-314. Web.