Encore Casino Company’s Mission, Culture and Philosophy

Subject: Case Studies
Pages: 3
Words: 528
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Study level: College

Background and Services

The casino and resort at Encore Boston Harbor are one of the state’s most ambitious private-sector undertakings. The building of this institution cost around $2.6 billion, and it has a total of 671 guest rooms in 27 storeys (Encore Boston Harbor, 2021). In addition, the facility has a casino and several other gambling options. It’s also well-known for its transportation services, so there’s that. Encore Boston harbor is well-known for drawing a large number of guests because of its variety of services.

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Mission

In comparison to other independent hotel companies, Wynn Resorts has received more Forbes Travel Guide Five-Star Awards. The resort has two award-winning spas, salons, and award-winning restaurants, as well as a vibrant entertainment and nightlife scene. They are who they are because of their dedication to ensuring that each of their visitors has a once-in-a-lifetime experience.

Philosophy

Beautiful structures do not often lead to memorable experiences for visitors, but employees are at the heart of the business’ success and well-deserved reputation. People are responsible for the happiness of others. Encore Boston Harbor is unique because of the individuals that work there (Encore Boston Harbor, 2021). This company’s ethos is based on the notion that “only individuals can make others happy.” This kind of thinking encourages a company culture focused on providing resort visitors with a five-star hospitality experience.

Culture

Responsible gambling is a priority at Wynn Resorts, and the company encourages its patrons to include it in their total entertainment experience. When it comes to identifying indicators of gambling addiction, they train their personnel on how to approach a visitor and start a dialogue about it. They also provide their customers’ tools within the casino and printed materials to help them make responsible gaming choices when playing (Goldstein, 2021). There are limits on kids playing in gaming places, and there are fewer reasons for them to be there if they’re underage.

Pros of Working for Encore Casino

  1. The ability to achieve personal objectives while supporting staff education and career development
  2. The company believes that diversity of backgrounds and inclinations enhances the power of individuals.

Cons of working for Encore Casino

  • New employees are required to work full time and be accessible 24 hours a day, seven days a week, with no perks and no access to table games at any time.

Special Training and Management Programs

They are devoted to the prevention of gambling addiction as well as ethical and responsible gaming operations. They show their dedication by training our staff and providing necessary resources to our visitors. Guests have the option to opt out of our self-exclusion policy, which prevents them from gambling in any of our establishments (Soroff, 2021). While at the casino, customers will find printed materials from Wynn, including a phone number that links them to gambling addiction specialists. Many gambling addiction specialists may be found on various marketing materials, cash transaction machines, hotel keys, and player cards. Customers who show indications of gambling addiction will get assistance from staff members who have been adequately educated to detect these indicators and respond accordingly. They also donate money to organizations that help those who are dealing with compulsive gambling.

References

Encore Boston Harbor. (2021). About Us | Encore Boston Harbor. Encorebostonharbor. Web.

Goldstein, A. (2021). Building Something Familiar – GGB Magazine. GGB Magazine. Web.

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