Abstract Change management is a multifaceted discipline that affects the life of individuals, groups, organizations, societies and nations. With the continuous increases in technological development coupled with competition, individuals and organizations need to adapt to new efficient ways of operations so as to effectively and efficiently execute their duties. This...
Executive Summary The role of the consumers in the process of product or service development is generally regarded as one of the central forces of customer care strategy development. On the one hand, any company has an opportunity to improve the existing product or service, on the other hand, this...
Introduction Organizational routines are commonplace. They are found in most organizations regardless of the industry. In this critique of the article that deals with routine changes and the consequent behavior change, several elements will be employed (Kezar 2001, p.19). These elements include the problem statement and the purpose of the...
Abstract Many studies have highlighted the concept of organizational commitment and in most the cases; it has been related to employee performance, job satisfaction, and job involvement. This paper will highlight organizational commitment in relation to employee performance, job satisfaction, and job involvement along with employees’ level of skills and...
Executive Summary Customer Relationship Management (CRM) is an essential means to enable the active business lives to impress absolutely its customers with its individualised, situational, and perceptual customer service. ‘Customer Relationship Management of BMW in UK’ depends on the causal motivation of modern CRM system and it will investigate to...
Introduction Performance management is a plan of action that originated from North Carolina. It requires an organisation to have operative performance management system. As a generic phrase, performance management system may mean effectively utilizing interconnected strategies and events to advance the performance of various individuals, organisations and teams. A successful...
Introduction Change management is a vital aspect of today’s organizations and managing personal transition is an essential element. However, it can be evaluated that Knowledge Management and HRM are clearly linked to personal transitions. Medich (2004) believes that if man must grow like a plant does; he must accept change...
The core model in curriculum development is based on Participatory Curriculum Development (PCD). As the title implies, the essence of the development lies within the concept of participation and contribution. In that regard, it can be stated that such a model consists of two distinct approaches, i.e. the development of...
Introduction The business environment is increasingly becoming dynamic, complex and socially aware. Most organizations are becoming agile and responsive in order to survive and succeed in a competitive business environment. It is noteworthy that organizations are exploring effective management skills to enable them deal with challenges thus achieving the set...
Introduction Positioning refers to the process of deciding in advance where an organization is going to direct its product to an extent that it shall gain fully from the same. Positioning is critical for an organization and the location that the company takes for the same is what shall be...
Abstract This dissertation investigates how leadership styles can effect innovation in Work organizations. The findings of this paper show that there is more than one factor vital for innovative leadership; however, key features are found to be teamwork and collaboration between team players also individual support, which would result in...
The administrative role of the human resource department function entails the manner in which it develops and implements the processes used to staff, train, appraise, compensate and reward, promote and otherwise manage the turnover of employees in the organization (Ulrich 1997). One of the challenges that many HR functions face...
Introduction Technology has been a substantial inclusion in the world of business organizations. Speed and quality in production have attained a new level with companies cutting down on their costs of production. Furthermore, the increase in complexity and diversity of challenges that face business organizations has led to the need...
Introduction/Background Management is a rather challenging task for every person, and my working experience proves this point of view expressed by a number of scholars like Clegg (2005, p. 18) and Lewis (2004, p. 48). As far as the management always means the work with people, this task becomes even...
Abstract This research project was undertaken in order to resolve problems at the call center, Customer Hotline, at ABC Newspaper in Hong Kong. Customers were waiting too long for calls to be answered and they were complaining of lack of follow-up, poor attitudes of agents, and incorrect information being recorded...
Human resource is the vital element in any organization’s success and survival, and is the most complicated to manage. The complication arises due to human nature which is subjective and tends to be unpredictable. However, in an organizational environment judging someone’s productive behavior and efficiency tends to be a difficult...
Introduction The topic of this research is the customer relationship management of BMW in UK, which is the emerging strategic tool, which deals with the company and its rapport with its customers. It is the widely implemented action plan by the company to increase sales, customer satisfaction, and the revenue...
Careful management of the Supply Chain critical to keeping an organization’s production and distribution costs low, especially important in these times of economic crisis. Effective management of the supply chain is a core issue of management in any industry these days. Inadequate production results in low profits and overproduction results...
Introduction This paper addresses the way management processes can be chalked out in various ways, producing various outcomes. The results obtained have shown the way McKinsey & Co. can amend their previously present management, and make further improvements to excel in their consultancy. The company has had a good record,...
Abstract/ Executive Summary In this present IT era, E-procurement in business is essential to enabling us for an active live as an integral part of e-commerce and e-supply chain. To be a welfare state, government is extremely loyal to achieving e-procurement as a part of e-governess. However, nowadays e-procurement in...
A dissertation submitted to Dublin City University in partial fulfilment of the requirements for the degree of Master of Science in Management of Operations I have read the paper and examined it critically in order to ascertain what further improvements can be made so as to make it more thorough...
The financial instability of the recent times demanded from each organization and from each leader revising the main parameters of actions such as, changes in strategies, accurate definition of goals, and downsizing separate expense items. In such conditions, the role of strategic choices of organizational designs sufficiently increases. In that...
Outline TQM can be defined as an organization’s management practices that ensure consistent satisfaction of customers by meeting and sometimes exceeding their needs. TQM strongly focuses on measurements of processes as well as their control which results to overall continuous improvement in organizations. TQM’s implementation calls for effort from all...
Introduction The Project Management Office or PMO is that department of an organization that deals with project management and standardizing processes. Why is there a need to standardize the processes? Along with the many advantages that standardization brings to the organization, it is also becoming a governmental and private certification...
Kotterman, James (2006). Leadership versus Management: the disparities that are Journal for Quality and Participation, The Summer. The article entailed the differences that exist between management and leadership. A descriptive methodology was embraced by the researchers in the overall attainment of the results and assessed the following, Managers having subordinates,...
The research Evidence on the Role of Firm Capabilities in Vertical Integration Decisions (1996) by Nicholas Argyres The research Evidence on the Role of Firm Capabilities in Vertical Integration Decisions (1996) conducted by Nicholas Argyres explored some criteria for identifying and characterizing firm capabilities. It was aimed at answering the...
Abstract This research aims to focus on how customer services can be improved differently at WAL MART, the world’s largest retail giant. The research contains why improving customer service is necessary for WAL MART, how it can make its’ customers a life long partner, analysis of customers’ demands and wants...
Wal-Mart has been the leader in using cutting edge technology for its supply chain processes. For logistics management EDI (electronic data exchange) helped it to establish direct links with the stores. EDI also helped the company to place orders directly with the suppliers electronically. EDI reduced the order processing time...
Introduction This dissertation is about the core competencies and the sustainable business strategies which should be applied to the environment of all the organizations in the world to enhance the overall performance and boost up their revenue generation. This chapter is the starting statement or point for this dissertation and...
Abstract Opportunity recognition process is to be considered as important one among the different aspects in the path to entrepreneurship. This process follows a definitive flow of events starting from generation of ideas, shaping them into workable opportunities and developing them into profitable business ventures. There is the need to...
Introduction and Background Understanding the motivation of healthcare workers is a critical element of improving management practices, which will contribute to increased work satisfaction, reduced burnout, and help minimize nurse turnover rates. All of the four elements are crucial for ensuring that hospitals in the Qassim region operate efficiently. Hence,...
Review of Literature Historical Perspective Procedures and rules for manufacturing cost accounting have grown in significance since the Industrial Revolution, when manufacturing became a key economic activity. This growth has resulted in managers becoming more and more distant from shop-floor activities. According to Riggs (1994), it was during this time...
Discussion and Analysis The analysis of the survey data suggests that the barriers to knowledge sharing at The UWI are not individual problems. The analysis of the interview and that of the survey data has shown a lot of discrepancies. The similarities that have been found are regarding organizational barriers....
Abstract Management change is a process that that means a lot to the company. It may be considered as a ceremony by some people, yet it is an activity that will affect the progress of an organisation. Before a decision is reached at to terminate the services of a CEO...
Defining integration and integration working Percy-Smith (2005) defined integration as agencies working together within a single, often new, organisational structure. The Integrated Care Network (2004) defined integration as a single system of service planning and/or provision put in place and managed together by partners who nevertheless remain legally independent. But...
Abstract One of the biggest issues facing the owners of private companies in construction is exit strategies. For small companies, the most obvious exit strategy might be simply looking to the bigger firms to buy them, but is hoping to sell your company to a bigger player a sound strategy...
Abstract Mergers and acquisitions have gained more ground in the business world in the past two decades. Blockbuster mergers and acquisitions are seemingly the trend since the 1990s with companies like at and t, Exxon and Mobil, BankAmerica and Nations Bankcorp, Worldcorp, WorldCom and MCI, Citicorp and Travelers group among...
Abstract In order to ensure an effective implementation of change management, the existence of a suitable organizational setting is an essential prerequisite. Vision, developed with a purpose, meaningful strategies to support and a fitting organizational culture to sustain the shared values of the vision and strategy are the important requirements...
Literature review Six sigma In the beginning, six sigma meant having no more than 3.4 defects per million opportunities in any process, product, or service. However, it is much broader, referring to a program designed to reduce the occurrence of defects to achieve lower costs and improve customer satisfaction in...
Abstract ‘Trust’ has an important role to play in the performance of any organization. This paper studies the role of trust in enhancing the asymmetric formation of partnerships among different firms. In fact, there is not much time for the organizations to develop natural trust in each other based on...
Quality assurance is basically a process that was formulated to assess if the products or services manufactured or sold satisfy, exceed or fall below the expectations of the customers. It is a step wise approach and broken up into processes (Stevenson, 2006). The steps include the design of the product,...
Introduction Wal-Mart stores are one of the largest public corporations in America, currently, Wal-Mart is one of the largest corporations in the world. Wal-Mart was founded in 1962 by Sam Walton and was listed on the New York stock exchange in 1972. Currently, the Company is the biggest private employer...
Strategic management is a potent tool that is vital for modern companies because of the complexity of their functioning and the multiple challenges they face in the course of their evolution. Application of the basic concepts of this theoretical framework can contribute to the improvement of the current situation and...
What is a fair performance management system and how can it contribute to the success of any business organization? Performance management remains an evidence-based practice for monitoring and measuring workers’ contributions to a given company. This essay introduces and supports fair performance management as a systematic framework or approach implemented...
Abstract In a company, management acts a platform on which various issues in the companies are presented including issues on growth of the company, profit and loses and the company’s ethics. However, how management handle these issues will depend on various internal and external factors which will have either positive...
Historical Overview Project management is defined as a discipline that concerns itself with managing and organizing different resources in order to make sure that different projects are completed given various constraints like cost, time, quality and scope. Project management as a scientific discipline has evolved from many disciplines. Among some...
Businesses exist in dynamic environments and exist as individuals who need to respond to social duties like any responsible citizen. This responsibility of the corporate is termed as Corporate Social Responsibility (CSR). The term is often used interchangeably for other terms such as Corporate Citizenship and is also linked to...
How similar or different would be your approach to continuous improvement in your own organization? Abstract Implementing ISO 9000 is a crucial undertaking of continuous quality improvement in organizations. Continuous improvement can only be sustained if it is carried out throughout the lifespan of an organization. In addition, continuous improvement...
The four functions of management (planning, controlling, organizing, and leading) influence effective organizational performance and productivity. The organization selected for analysis is an import/export company. For this company, planning is crucial as it determines strategic directions and activities. In the import/export company, planning consumes prime resources and transforms them into...
Control and estimation involve many different factors within a project. Project management needs to take control of various aspects of work such as quality, time, budget, and scope. An integrated control process is a vital key of project planning, along with the estimation which is despite being associated with guessing,...
Which managerial skill/s in this situation will challenge you to develop and use to successfully manage your team to higher levels of marketing performance? According to Schermerhorn, the most fundamental skills of a manager are; interpersonal, conceptual, decision making, technical, communication skills, and the ability to properly manage time. Interpersonal...
Introduction Project management is the practice of arranging and organizing funds and assets to accomplish certain purposes. The planning process is crucial for a project to be effective and fully achieve its goals and objective. An effective planning process clearly describes each and the activities expected to take place in...
Decoupling inventory Organizations use different inventory types depending on the causes of imbalance that occur between supply and demand rates. Decoupling inventory is used to enhance the independence of processing centers and departments (Slack, Chambers & Johnston, 2010, p. 375). When using this type of inventory, different processing units should...
The development of new strategies for management allowed the business to improve their work and to create strategies that can be achieved through different approaches. It should be pointed out that one of the possible ways to make progress is to use the portfolio of projects. The primary aim of...
Introduction Organizations opt for a change of their operational strategies to improve the performances of their organizations. Some of the changes that occur in organizations range from new business processes such as alliances to technological changes. For successful implementation of changes in an organization, the management should ensure that it...
What can affect future HRIS developments? The human resource information system (HRIS) refers to a system that fuses human resource activities with information technology (Walker 5). Through HRIS, data entry, data tracking, management, and several accounting activities are done effectively on a single database. Prior to the late 20th century,...
Management and Leadership Concepts According to Maxwell (2005), it is important to set the pace as a leader instead of being reactive. As a leader, the law of Big Mo has impacted me positively since I can solve most challenges that I come across. Whenever I lack momentum, my future...
Introduction The term management is very broad and managers tend to have different natures and different characteristics. What managers opt to do depends on the society in which they operate the organizations. However, every manager is interested in achieving economic goals, such as expanding the business, having more profitability for...
Key Learning Points The study conducted by the group of researchers was aimed at investigating the issues of the business excellence model and its application to the Arabic companies operating in the public sector. Importantly, the research dwells upon the comprehensive set of administration techniques and methods of their application...
Description of ISO 9001:2008 ISO 9001:2008 is a standard used to outline the conditions or requirements that should be met by an organization in its quality strategy for ISO 9001:2008 certification (Cianfrani & West, 2014). Hoyle (2017) indicates that ISO 9001:2008 is the only ISO standard document that is usually...
Business ethics refers to the standards and norms of behavior guiding the personnel in making the right choices and acceptably conduct themselves as they relate with the public. The main objective of business ethics is to ensure that the employees are very safe preventing them from suffering due to the...
Organizational Resistance to change For organizations to survive in today’s competitive business environment, change is inevitable. Change within organizations is important as it promotes innovation and organizational growth. Unfortunately, in most organizations, the change process often faces resistance from all levels of the organization. Resistance to change can be overt...
Business performance measurement is one of the basic techniques in performance management. Still, many organizations have problems with the systems measuring performance, and traditional tools of financial measures are often criticized. In the modern dynamic business environment, new metrics for performance measurement are believed to be needed to meet the...
Introduction The current economic development witnessed in the United Arab Emirates (UAE) is attributable to the abilities and willingness of organizational leaders to embrace the power of different managerial concepts. One such attribute is that of business excellence models. The Roads Transport Authority (RTA) and the Ministry of Infrastructure Development...
Organizational culture is influenced and depended upon leadership style and personal characteristics of a leader. The strategy of an organization involves how it plans to achieve its mission and goals and is partly determined by its culture. However, strategy can also become one of the factors that influence the evolution...
Introduction Business Process Management: Practical Guidelines to Successful Implementation by J.Jeston and J.Nelis provides a comprehensive view of business process management within an organization. Important aspects of BPM implementation are analyzed in the book. This review will describe the critical factors of BMP success, business maturity process, phases of BMP...
Change management The modern business environment is characterized by rapid development, high dynamism, and constant changes. An organization can’t become successful without streamlining its workflow processes in agreement with the recent trends, external and internal conditions. Today organizations like no time before being forced to change their strategies, management systems,...
Compare and contrast KM applications that are driven by an objective of reuse versus those driven by an objective of innovation Unlike KM applications that are driven by an objective of reuse, the ones powered by the objective of innovation pursue the goal of fluidity. The former, however, are much more...
There has been increased competition between companies due to the introduction of new technologies since businesses men have ventured into the business sector to generate income and improve on their living standards. Business process reengineering refers to the management process that is used to enhance the efficiency and effectiveness of...
Monopsony Duopsony Oligopsony Polypsony Monopoly Horse deal Free market Free market f.i. gvt Duopoly Horse deal Free market Horse deal Free market Oligopoly Free market Horse deal Horse deal f.i gvt Polypsony Free market Horse deal f.i gvt Free market There are varied reasons that can make business people to...
Introduction Business excellence refers to use of exceptional practices that are guided by certain fundamental models to achieve remarkable outcomes. Typically, world’s top performing firms implement various business excellence models that are modified to enhance their performances. Business excellence models refer to holistic frameworks that incorporate all aspects of an...
In general, the planning function of management can be described as a process for setting future direction; a means to reduce risk, and a vehicle for training managers (Coyle, 2003). It is also a process for making decisions, a way to develop consensus among top managers, and a means to...
Change management is a critical process in every business organization. Many companies will lose their aims or goals after implementing change successfully. In some firms, change is viewed as a transformational procedure that might become obsolete after the targeted objective is realized. However, successful companies take the issue of sustainability...
Two Reasons Why Businesses Train Their Staff Staff training is associated with various benefits. One of these advantages is the reduction in staff turnover. Such companies as Redrow have a low rate of turnover, and the provision of training is one of the reasons for that achievement (The role of...
Introduction As Information Technology is gradually maturing and presenting a paradigm shift in its very ideation, the infrastructure has acquired a business character, a transcontinental personality, and a vending framework of wide-ranging, business, educational, scientific, and personal data. Now the use of IT covers not only the technical aspects of...
“A journey of a thousand miles begins only with a single step,” so said one great philosopher, Confucius. The journey to the success of any organization too begins by putting just a few things in order and then planning a way to forge ahead. Evans has introduced a Human Resource...
Enterprise Resource Planning (ERP) Enterprise Resource Planning (ERP) is an information and communication technology-based system, which integrates the key business functional areas into a single large information system, which is centralized. This large system regulates the flow of information among the different departments and divisions within an organization. Business processes...
Introduction Time management is an essential technique for college students as they have to provide papers and tasks on due dates within set deadlines. Time-management is used for better planning, scheduling, and structuring of one’s time, which helps individuals correctly evaluate each task and the time necessary for it, plan...
Introduction Management is a continuous problem-solving task that is performed by managers. It is not secluded to managers but it can be performed by any person who is in control in any organization. The main goal of management is to achieve speci9fic organizational goals and objectives. These goals and objectives...
How do customer relationship management systems help firms achieve customer intimacy? Customer relationship systems comprise various applications designed to solve all facets of the customer relationship such as customer service, marketing, and sales. These systems automate the entire process such that a large number of customers are accessed and at...
Introduction Organizational development [OD] is one of the essential elements that firms’ management teams should consider in their strategic management processes. By investing in OD, organizations are able to deal with change emanating from the external and internal business environments. Currently, organizations are facing numerous challenges and opportunities, such as...
The new trend of MBA graduates taking formal oaths that are very similar to the Hippocratic Oath seems to be rapidly growing in recent years. The practice was initiated by two professors of Harvard Business School—Rakesh Khurana and Nitin Nohra (Jasso, 2010). They believe that the solution for the business...
Introduction In general, Total Quality Management (TQM) is an effort made by managers of an organization aimed at the improvement of the provision of high-quality services and products to customers. In the modern world, due to the process of globalization and intense competition, quality has become one of those product’s...
Introduction Organizations should use the best change management philosophies (CMPs) and strategies in order to achieve their objectives. My organization has always encountered several challenges within its HRM department (Cosack, Guthridge, & Lawson, 2010). Most of our employees are unhappy with their working conditions. The affected employees have not realized...
Data Analysis: Survey Company Sector The survey shows that most of the respondents (78.13%) work in the government sector. The identified characteristic implies that the change processes are bound to be rather rigid. Therefore, strong tools for altering the employees’ perspective and motivating them will be required. Backing from the...
Analyze the main ideas or the approach used in the article and mention if you agree or do not agree with the ideas and justify your opinion. Due to Japanese efforts, the world realized how much the quality systems are important for business. During the 1980s, the American industries found...
Executive Summary The natural environment supports human activities and business functions. However, business organizations and human beings have engaged in exploitive activities in the recent past. The targeted articles outline a number of strategies and ideas that can be embraced to support the concept of environmental sustainability. This discussion outlines...
Technology as a Part of Business Development in the United States: Overview The drastic changes that the realm of technology has undergone over the past few decades are truly amazing. Information technology, which was initially applied to the process of interpersonal communication yet worked its way into the business environment...
Introduction The quality gurus – their approaches described and considered is a highly illuminating article by Bendell, Penson and Carr that underscores the value of quality. The increasing customer demands have pushed suppliers to improve the quality of their goods and services to ensure survival in the highly dynamic business...
Long-Term Trends in the Business Context that are Affecting Organizations Traditional personnel management was motivated by the need for employers to treat their staff fairly. However, due to certain long-term trends within the business context, Human Resource Management is increasingly evolving to include succession arrangements, labor relations, and diversity of...
Staffing Philosophy BP’s staffing philosophy for managerial employees seems inclined towards the polycentric staffing model. With this model, organizations prefer employees from the host country to those from their home country or other countries. The reason is that such employees are believed to be better placed to understand the local...
Organizational Excellence There are several indicators of organizational excellence. In order to assess the level of organizational excellence, companies conduct quarterly and annual audits. However, it is worth pointing out that profitability alone is inadequate when assessing organizational excellence. While assessing profitability, there is a need to check whether the...
General Essence of Electronic Performance Management Systems Electronic performance management systems (E-PMS) are a new generation of business process analytics. Such mechanisms allow distributing all necessary information among employees and integrating essential indicators into long-term goals. E-PMS creates an efficient feedback loop, which contributes to optimizing all structural units and...
Both management and organization are the key contributors to any kind of business. They are aimed at ensuring that in any organization or business set up work together towards the achievement of certain goals. It deals with business planning as well as organizing other duties such as recruitment. Management involves...
Apparently, it is beyond doubt that customers do value the quality of the products and services they obtain from the business community. Garvin describes quality as the ability to meet customers’ needs. He asserts that several elements can be used to define the quality of goods and services (Foster, 2009,...
Total quality management (TQM) is a system which ensures maintenance, as well as improvement of quality of services, provides by an organisation and all processes involved. This system is aimed at ensuring customers’ satisfaction and that all their needs will be met. There are several guiding principles of TQM: meeting...
Due to the relevance involved in change management, there are many scholars who have covered the topic in their attempt to demystify what a good change management approach should look like. Review of literature gives a research topic different view, which makes it an important aspect in any research. It...
Forecasting Techniques Forecasting is a comprehensive activity. The complexity of forecasting emanates from the need to transform historical information, qualitative and quantitative data, into business statements that can help the company to anticipate and develop future plans. There are four main types of forecasting techniques. These include time series analyses,...
The elements of the TQM System at the Ritz-Carlton Hotel The TQM (Total Quality Management) system adopted at the Ritz-Carlton Hotel includes several components; among them one can single out empowerment of employees, the development of leadership skills, teamwork, feedback, appraisal of performance, and the adoption of the so-called gold...
Investing in a healthy working environment has led to notable improvements in employee performance, as well as business returns (Allen, 2011). Although leadership wellness programs have created several benefits, there are fears that have been associated with the financial burden the organization bears in creating a healthy working environment (Grawitch,...
Introduction Scholars and practitioners have long recognized that organizations must constantly be ready to change not only to solidify their competitive advantages, but also to modify the functioning of the entities (Battilana & Casciaro, 2012). Change leaders are at the forefront in driving the intended change and ensuring minimal resistance...
Total quality management (TQM) refers to management approaches and initiatives aimed at improving the level of quality of business output. TQM targets all business activities including directing, organizing, controlling, and staffing functionalities to achieve customer satisfaction in the provision of goods and services. The concept of TQM has developed over...
