Content The article analyses Business Excellence (BE) and its relationship with TQM. It describes a model of quality movement from the monitoring of processes to quality control and TQM. The authors identify the aspects of TQM that support models of BE and trace the role of TQM in business excellence....
Introduction The concept of organizational culture has emerged as a powerful force for transforming the performance and effectiveness of different corporations. Leaders planning to establish a superior strategy should begin by introducing ideas, processes, and procedures that resonate with their firms’ missions and visions. Such initiatives will create a new...
Some of the leadership principles that Pacetta talks about include developing trust in the team; creating loyalty; generation of enthusiasm and excitement in the team and the organization at large. Other leadership principles highlighted include the development of positive attitude by the leaders and members of his team, an exhibition...
Introduction Quality is a relative view that relates to the provision of products and services to consumers of business products (Urban, 2013). The level of quality provided depends on the capacity of the goods or services to attain the client’s expected satisfaction level. In this discussion, I explain how a...
Introduction If we analyze then we come to know that organization knowledge assets (tacit and explicit) have to be administered. Knowledge management is not concerning building a mechanized systems of human assets but it is concerning the preparation and completion of activities designed to incessantly recognize, obtain, apply, share, expand,...
As a business owner or a manager, one must be careful while making his/her decisions, since the future of the business relies heavily on such decisions. Managers have to acknowledge the importance of their roles in running businesses, especially when dealing with new ventures. Due to the stiff competition amongst...
A change in an organization is a complex process that involves setting a goal and developing a plan for achieving it. However, in most cases, a leader has to understand the complex organizational structures and approaches to leveraging them to carry out the alterations properly. This paper aims to examine...
Ideas from the Article The article “The Keys to BPM Project Success” has increased my knowledge about project management and success. I have understood how Business Process Management (BPM) improves the level of business performance. Some of the contemporary strategies such as SCM, CRM, TQM, and Six-Sigma have not been...
Introduction Strategic human resource management (SHRM) is an approach followed in learning organizations to create the effective base not only for implementing advanced human resource strategies but also for responding to the organizational changes. Following the principles of SHRM, leaders in organizations receive the opportunity to create the specific work...
Introduction An organization is made up of integrated social systems that have been split up into small structures or groups that utilize various resources to produce certain outputs. An operating room in a hospital depicts the characteristics of an organization. The enhancement of the performance of a nursing institution requires...
Quality is defined as the ability of the products and services provided to meet the client’s needs. Customer’s certitudes are always informed by the type of treatment they get when they need a service. In the eyes of the client, quality is measured by better performance, nice features, and proper...
Introduction The growth of an organization is one of the stages of its lifecycle that poses certain challenges and opportunities for the company. On the one hand, larger companies are able to make more profit, access more resources, and reach more people. On the other hand, large businesses can be...
Management Issues at Lavendary Café There are a number of issues being experienced by Mia Foster, who is the new CEO of Lavendary Café. Firstly, one of the main challenges she faces is that of uncertainty. Most CEOs, especially the ones who serve in such a position for the first...
The change driver that was chosen is the release of a government report predicting the increase in the size of the immigrant community coming from a particular country in the company’s target market region. The analysis of the key factors affecting the process of implementing the changes suiting the chosen...
Introduction In the article entitled “Enhancing customer satisfaction through total quality management practices – an empirical examination,” authors Anil and Satish examine the relationship between total quality management practices and customer satisfaction level. They investigate this connection, primarily relying on the data collected through surveys from Indian manufacturing organizations. The...
Introduction The Dubai Government Excellence Program (DGEP) was initiated in 1997 by His Highness Sheikh Mohammed Bin Rashid Al Maktoum with the view to not only promoting excellence within the public sector of the Government of Dubai but also honoring those deserving employees who pursue excellence and quality delivery of...
Introduction Lean has proved to be a successful philosophy of management operation planning due to its capability to reduce waste (Bamford & Forrester 2010). Additionally, lean is favored because of its assistance in sustainability (Piercy & Rich 2015). Implementing lean thinking in an organization makes it possible to create favorable...
Introduction Knowledge delivery transfer and management has over the years been a topic of interest for many researcher s and educational scientists. Subsequently they have developed tested and tried numerous methods of training that go a long way in delivering accurate and relevant information and knowledge to the learner with...
Nature of Organizational Change An organization is a group of people who work together with coordinated efforts to achieve certain objectives or goals. Organizational goals and objectives are of various categories and it is this variation of goals and objectives which classify organizations into three main categories namely profit making,...
Introduction The European Foundation for Quality Management (EFQM) is a framework designed to select organizations for the European Quality Award. Since its establishment in 1992, it has obtained a global recognition for assessing organization management. This model is designed to determine the position of an organization in its path to...
Description of all the necessary equipment Running a clothing store without the help of an inventory management system is a tedious job. My sister, who manually tracks and reorders high demand items, is frustrated because she has no inventory management system in her store. Her frustrations can be eased if...
Knowledge Management and Learning Organizations need to develop systems which nurture skills and talents of their employees. Pedlar, Burgoyne and Boydell (1997) reveal that effective knowledge management helps a company to achieve its objectives both in the short term and in the long term (p. 102). Employees who are highly...
Introduction The 21st century is an era of multinational corporations (MNC’s). Since the industrial revolution, the ideas of capitalism and free enterprise have dominated world business and they show little signs of ending soon. The last two centuries have seen the emergence of new companies dominant in different business fields...
Some people believe human resource management’s key role is to control employees and the HR managers are ‘power hungry’ people. Why do you think this belief has emerged? Is there any factual basis for it? Human resource management (HRM) is a critical practice in every organisation. The HRM department should...
Main ideas and themes that are suggested within and across the readings Brown and Anthony (2011) present the idea of innovation as the key contributing factor to Procter & Gamble’s rapid growth and success. Innovation is characterized by continuous development and improvement of new and existing ideas besides being a...
Introduction Every organization needs a system to check the quality of its services. Total Quality Management is one of the most effective tools used in enhancing business performance and service delivery. Critically, the success or failure of an organization’s goals and objectives may depend on how effective the quality management...
Viewpoints on Deming’s ideas about quality management Deming was right when he said that a business process starts with a customer. If the sole purpose of a business is to make or generate revenue then the customers who bring the revenue take the first priority. His view on the use...
Typical problems with top executive teams It has become a trend for organizations to create executive teams and hand them the power of decision-making and projects authorization. Although the contribution of the executive teams to the company is important, they have limitations. They lack common goals. Each individual has his...
Change poses a challenge to those that are experiencing it. This is true for change of all forms and it includes professional, personal and organizational change. For this paper, however, we would discuss personal and professional change and how to manage it effectively. Personal Change This could include literally anything...
The survey questionnaire can help unveil important trends existing in a team. As regards our team, it is possible to identify quite interesting features. The segment concerning procedures is the weakest point in our team. We hardly have any procedures that would encourage team members to participate more actively. Although...
Introduction Bachiochi (2000) asserts that the role of a true leader is to keep an organization operating at high efficiency so as to meet both its short-term and long-term goals. A true leader also motivates members to apply their best efforts in order to realize the organizations objectives. As such...
Impact of management on business Management is defined as the way of organizing and coordinating of business activities so as to achieve specific organizational objectives (Waldron, Vsanthakumar, & Arulraj, 1997). It is one of the factors of production that drives the business to success. Management impacts on a business through...
Introduction Total quality management is a collection of management practices within the organization meant to ensure consistent achievement of organizations goals (Pekar, 1995). It emphasizes on the control of resources including personnel and competitive activities aimed at promoting the company as a way of acquiring and retaining customers and achieving...
Mission The company’s mission is to ensure communication among people and business is efficient. The company is to provide reliable communication networks that are user-friendly and saves on time and cost. Also, the company is to ensure communication among branch offices is synchronized in a manner that achieves organizational efficiency....
Introduction Change is a common feature in organisations. The capacity to handle the changes is the core competence of success in any company (Weick & Quinn, 1999, p. 362). Over the last two decades, the main drivers of organisational changes have been technological advancements, stiff competition and fluctuations in the...
Introduction Good leadership is, perhaps, a prerequisite for success in any organization. Without good leaders, organizations will, most likely, be mismanaged. This will lead to losses, which will in turn translate to failure of the organization to achieve its goals. Good leadership is therefore needed in the formation of strategies...
Executive summary Corporate social responsibility (CSR) activities are adopted by organisations to improve their public images in communities that they conduct business activities. CSR approaches have the potential understand customer needs and ways through which they could be satisfied. One of the approaches to understanding customer needs is by deciphering...
In the course of organizational change, I have learned theoretical approaches to the matter and acquired skills of analyzing organizational processes. I came to the understanding that organizational change is a complex process that can be approached from different angles. Even though there is a considerable body of theoretical works,...
The terms leadership and management are sometimes used interchangeably regardless of the fact that they bear different meanings. Some individuals posit that there is no difference between leadership and management. However, academics like Henry Mintzberg stress that the aspect of leadership is indeed a subset of management. On the other...
Executive summary In the modern world has turned to an automation information-processing world. Overall utility is hence increased by integrating of networks as new communication network and information is at the forefront. Business processes in the modern society are one way or the other affected by information technology. Competition in...
Introduction Human resource management (HRM) is regarded as one of the most important departments in any organization. It plays an imperative role in improving the performance of an organization as well as setting a foundation for its future success. This report reflects on my learning experiences on strategic HRM and...
Introduction The main functions of leadership are establishing a vision, communicating the vision, motivating, and being an agent of change. Leaders should be charismatic in whatever they do. They ought to be visionary in whatever they undertake to do. Some other theories that can be used to foster effective leadership...
Introduction Business organizations must adopt business strategies that facilitate effective operations. It is through effective business operations that an organization can achieve its objectives and operate effectively in a competitive industry. Optimizing processes and checking costs are effective production methods that organizations can adopt to improve their operations and sustain...
Introduction Currently, businesses are subject to market dynamics such as quick and unexpected modifications, varying preferences of clients, anticipating first-rate merchandise, as well as existing competition. Companies assume various forms in a bid to retain their position in the international market and remain active. Different companies must decide to be...
Recent decades have shown that many companies are coming to a realization that people indeed are the most valuable asset. That means that it is the personnel that makes the organization successful and competitive and helps achieve its strategic objectives and high levels of productivity. Becoming aware that a firm...
Introduction EFQM stands for European Foundation for Quality Management, a non-profit organization whose main aim is supporting organizations in the implementation of strategies. It has a corporate membership with over 600 firms in Europe listed as members. EFQM model refers to a performance quality tool that organizations use to assess...
Innovation in Business Process Management Innovation is one of the widely discussed issues in performance management (Sahu 2009). The word innovation usually captures the imagination of people because it gives people a sense of possibility (Pratali 2003). Very many definitions of innovation exist. To understand what innovation is, it is...
Suppose you are a senior manager in a global management consulting company. Which conflict management style do you think is the best and would you adopt? Justify your answer. Conflicts are always common in different working environments. A company that operates globally will encounter numerous conflicts. This fact explains why...
Service Modules Service Modules Used in the Study “Updating Service Operations” Sulek and Hensley (475) seek to develop ways through which service operations can be improved in an organization. The said improvement relies entirely on customer-oriented systems. In so doing, Sulek and Hensley hope to provide information on how a...
European Foundation for Quality Management (EFQM) is a management quality tool used by many organizations to assess performance, integrate existing tools, and introduce reflective thinking. It also enables an organization to identify what activities drive its results. EFQM has grown its clientele base to thousands. It has diversified its services...
Why do firms internationalize? Currently, businesses are expanding their presence beyond their local platforms. This process of increasing their accessibility in many countries constitutes internationalization. There are numerous reasons why businesses internationalize, but normally they yearn for business expansion or growth. In international platforms, companies can easily hire cheap labor...
Introduction Constant organizational change is a prerequisite for organizations to meet shareholders’ objectives. Organizational change requires resources, which include finances and qualified human resource. Organizations need to recruit various individuals to perform roles in the organizational change process. This essay defines organizational change and shows how recruitment and selection contribute...
The issues addressed by the total quality management In the context of the modern business environment, the majority of the companies need to know how to deal with the rapid changes both on the inside and on the outside of the firms. The changes can concern some new competitors in...
Introduction This report aims at discussing the mutual impacts of human resource management and maritime issues. The report was researched by two people. It presents a thorough discussion and critical thinking on the topic, i.e., human resource management and maritime issues. We divided the topic into subtopics that were in...
The peer reviewed article “Values as Foundation: The Role of Values in Leadership and organizations” is written by Harvey Kaufman who works as a Collaboration Consultant with Interaction Associates, Inc. His work mainly entails helping companies deal with resistance to change by providing individuals with the mindset and expertise of...
Achievements of Culture Change Program From the case study, it is clear that the senior management of British Airways (BA) wished to develop an organizational culture that was customer-oriented and market-focused to enable employees to respond to shifting customer demands. Additionally, the senior management wanted to change the culture of...
In order to deal with customer complaints, one has to pay keen interest to what the customer is saying. One does not need to show feelings towards the client or the situation. Nodding the head shows that one is paying attention to what the customer is saying. After listening, one...
Companies’ performance significantly depends on the satisfaction of employees. The increased staff turnover can be discussed as a sign of the managerial problem within the company because employees are inclined to choose the other perspectives for their careers. Thus, a significant factor in reducing the general workforce performance and in...
Introduction Over the past years, human resource managers in many organizations were viewed as individuals who could only play the staffing role. HR was often overlooked when making crucial decisions concerning innovation, financial performance, or customer service. Currently, organizations have realized that all strategic changes that occur within an organization...
Introduction Leadership and management are key issues that determine the performance of organizations. Investors may not be good leaders or have the required management skills; therefore, they hire professionals to run their organizations. Learning and tainting institutions offer various courses that ensure managers and leaders are equipped with the relevant...
What types of competencies should be present in a good KM team? What is the contribution of each skill set? Creating a knowledge management team is not restricted to giving a specific group of people certain information and assigning them with the corresponding roles in the information processing and distribution....
An effective operation enables an organization to achieve its intended objectives. However, to sustain a long-term competitive advantage, adoption of effective production methods is the only way of maintaining a high level of productivity which is achieved through optimizing processes and checking costs. The goal of improving the operational processes...
What is Human Resource Management? Human resource (HR) management is an important function of organisational planning. Key tasks, within this discipline, include the recruitment and management of workers. Therefore, the HR discipline often provides direction for employee performance in an organisation. Heathfield (2014) supports the above assertion by saying that...
The success of an organization is based on the relationship between individuals and the culture of the company. Organizational cultures are principles that determine the behavior of employees within the company. Individual’s behavior that can be pragmatic includes beliefs, values, and assumptions. It is the liability of the managerial team...
Organizational behavior and environment Change management refers to organizational practices that gear towards realization of desirable ideals and aspirations that suffice with regard to individuals, groups, or organizational entities (Fryer, 2011). In most cases, change management guarantees propagation of practices that create impetus for appropriate action in institutional contexts. Change...
Implementing a change within an organization is not an easy task. Change models, such as Kotter’s Eight Steps, are often viewed as a lifeline for organizations attempting at altering their structure, production or management process. However, unless every single step of Kotter’s Model is followed closely, an organization is most...
Throughout its rather steady development, the McDonald’s organization has adopted a rather responsible approach towards maintaining high quality standards of its production by incorporating the TQM model into the design of its quality assurance process. According to the description of the specifics of quality management within the organization, the TQM...
Staff Turnover In Hospitality Organizations The greatest asset in any industry is manpower. This is a fact that can never be refuted. Over the past, many people have been viewing employees in the industry to have the ability of saving rapid cash. However this is not always the case. There...
Introduction There is no use denying the fact that our world is based on the interaction between individuals. Since the first primitive human societies, people had been interacting with each other in order to survive and promote development of their group. However, in the course of time, humanity had evolved...
Performance appraisal purpose, process, and frequency Performance reviews play a significant role in developing employees and helping an organization to achieve its goals (Walker & Greenhall, 2011). For a new employee, the review should be after probation. Reviews are supposed to be conducted annually. A performance review process involves preparations,...
Running the Meeting Our team’s goal was to offer adequate solutions to the problems affecting our clients. The second meeting was critical towards improving our clients’ trust and confidence. The team designed the best plan to make the meeting successful. I created the best agenda for my team. I also...
Summary The company, a small winery business in Greece, seeks to implement a quality management system, which will be in line with ISO 900 certification standards. The management of this winery based in Paros Island seeks to make the company acquire benefits that are associated with an ISO 900 certification....
The case explains how organizational culture affects the performance and contribution of employees. The managers did not inform the employees, lawyers, and stakeholders about the decision to merge and relocate the law firm. Lack of proper communication and failure to involve the employees in the decision-making process was a major...
Introduction The human resource management is one of the vital departments in organizations. Its role has undergone various changes in the past decades, and it is still going through transformation to date. This is due to the changing patterns of business practices and the need to embrace new and upcoming...
Introduction Performance management is an integrated strategic process that is linked to organizational success and individual employee motivation. There exists an integrative relationship between performance management and reward management within an organization. This report explains these links through a description of performance management purposes in relation to organizational objectives. The...
Introduction A management information system (MIS) refers to a system that an organization uses to provide information regarding its different operations and processes (Laudon & Laudon, 2002). The system stores information that an organization requires to make its management operations effective and efficient. Management information systems are usually computer systems...
Introduction This paper explores why organisation development (OD) is relevant to a company’s performance by exploring its purpose and attributes. Key issues such as OD and Human Resource (HR) relationships, the influence of OD values on the activities of OD practitioners, theories and models surrounding OD processes, techniques for developing...
Introduction The contemporary business environment is characterized by intense competition between firms as each company seeks to maximize their profitability. Profit maximization requires firms to adopt the most efficient production methods to lower the operation cost and hence increase the net income. In light of the mentioned view, firms have...
Nowadays quality management is one of the fundamentals of any production and in many ways defines the success of the company. The emergence of the quality management as a system of concepts was made possible by the work of outstanding people often called gurus of quality. Despite the fact that...
Introduction The old economy refers to the blue chip industries that experienced high growth at the beginning of the 20th century due to rapid industrialization. The old economy was characterized by companies that focused on mass production and heavy investments in physical assets such as factories. Advancements in information and...
Globalization has made employment a fundamental aspect of people’s lives today. As people engage in various activities for the purposes of generating an income, they build what is referred to as a career. Noe (2012) provides a working definition of the concept ‘career’. Noe (2012) views this concept as a...
Introduction Successful firms in the current competitive business environment have learnt the art operation management forecasting. According to Stevenson (2015), for a firm to succeed in the current market, its management must be in a position to predict the future in order to make an informed decision on issues such...
Introduction In the present business environment, organizations are under pressure to do better than competitors and retain customers (Kelly, 2004). It is advisable for firms to carefully examine their operating environments in order to devise success strategies. Having a reliable excellence model is meant to provide a benchmark against which...
Introduction The following essay discusses the theories of international trade. The essay first identifies two international organizations that help countries trade, which include the World Bank and the World Trade Organization. The essay looks into the application of the theory of absolute advantage between Japan and Saudi Arabia. Two regional...
Introduction Change management refers to the process of ensuring that everything is put in order in the organization in order to achieve change effectively. The government must put in place mechanisms for achieving change before the commencement of the organizational change. There are several principles that play a major role...
Today, various government agencies and the general public are growing more and more concerned with environmental issues, such as pollution, excessive energy use, and the waste of food and resources. An increasing body of structured environmental efforts from agencies, such as the UN, has put pressure on most businesses with...
Professionals discuss the possibility of linking business strategy with human resource management (HRM) for a while already. They underline that the success of the organisation often depends on the support provided by HRM, but many companies have not realised this fact yet. Boxall and Purcell (2011) believe that professionals can...
Steve Jobs’ Opinion about Quality In the video “Steve Jobs on Quality,” Jobs talks about quality and its importance in the development and marketing of products. He argues that the main problem with many companies is their emphasis on marketing strategies rather than the quality of products and services. He...
Introduction Effective quality management processes depend on the ability of organizations to design and monitor quality processes at different points of service delivery or manufacturing (Rocha-Luna, Garza-Reyes, & Kumar, 2013). However, it is difficult to achieve the best results in quality management without acknowledging the importance of the audit and...
Introduction According to Rocha-Luna, Garza-Reyes, and Kumar (2013), organizations often achieve consistent and predictable results when employees understand the processes that underlie production and service delivery. This principle underscores the application of the quality management system in improving organizational outcomes because it is a collection of interrelated processes to improve...
Business excellence is one of the main goals of management. It could not be neglected and has to be improved all the time. The European Foundation for Quality Management model is one of the possible frameworks to promote business excellence. It is defined as a global not-for-profit membership foundation that...
Introduction While considering entering into a new market, prior planning should be done in order to understand how the company would deliver the goods and services to the target market and distribute them there. When one needs to enter into new markets in foreign countries, importation and exportation would need...
Introduction Generally, businesses are run and directed by individuals. It is through these individuals that targets are set and objectives attained. Therefore, the performance of any business entity depends on the aggregate performance of its workforce. The success of a business entity will thus depend upon its ability to accurately...
Harrington’s Process Breakthrough Methodology The Harrington’s Process Breakthrough Methodology formulated by James H Harrington focuses on the advantages of applying cross functional management to the performance of an organization. This is done for the reason of increasing profitability. (Harrington, 1991) Nature of BPM Business Process management (BPM) is methodological approach...
Introduction After the global financial crisis in 2008, many companies experienced a dip in their profits. Most companies were forced to adopt major structural reforms. Some of the structural reforms involved retrenching employees. The remaining employees had to take up the extra workload. Therefore, this has brought to the fore...
Abstract The impact of technological innovation for business enterprises, governmental and non –governmental organizations has been massive. However, to be able to take advantage of its benefits, organizations have been forced to adopt change management principles. This paper looks at the impact of technological innovation within the healthcare industry, which...
Introduction Making decisions is one of the key elements of management that defines a company’s ability to work properly and meet the set objectives. However, the process of decision-making is quite difficult since many factors have to be evaluated in the process. Due to the need to make choices fast...
Ideation and Innovation Laforet’s “A framework of organisational innovation and outcomes in SMEs” and Björk et al.’s “Ideation Capabilities for Continuous Innovation” are making arguments about Ideation Capabilities for Continuous Innovation. They are also discussing the framework of organisational Innovation and outcomes in SMEs. Comparisons between Ideation and Innovation These...
Introduction The success of a business depends on a wide range of intertwined factors. Ranging from business feasibility to effective management, there is no doubt that managers play crucial roles in setting performance pace of any business organization. The truth of the matter is that no business can thrive and...
Human resources are the driving force of an organization. For strategic management of human resources, an organisation should set ethical conducts to be followed in the company. It is through upholding proper code of ethics that human resources intellectual asset, knowledge and professionalism can be tapped to the benefit of...
Operations managers take different positions in organizations and have to deal with a number of tasks and responsibilities (Schroeder, Goldstein, & Rungtusanatham, 2013). One of their duties is to identify the importance of change and support employees in taking such an important step (Block, 2016; Voehl & Harrington, 2016). In...
Program management is usually a process or mechanism to manage the performance of several projects under one unit. Unlike project management, program management takes a long time and involves a much bigger task. The paper would examine program typologies and analyze organizational challenges when managing different types of programs. Program...
